Customer satisfaction index in the United Kingdom (UK) 2009-2014

This statistic shows customer satisfaction levels across the United Kingdom (UK) from January 2009 to July 2014, as an index level. In January 2013, satisfaction levels were measured at 78.2 out of 100 compared to 77.4 in January 2012.

Customer satisfaction index in the United Kingdom (UK) from January 2009 to July 2014*

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Release date

July 2014


United Kingdom

Survey time period

January 2009 to July 2014

Number of respondents

9,522 (last survey)***

Age group

18 years and older

Special properties

UK adult consumers

Method of interview

Online survey

Supplementary notes

* The survey is conducted in May and November each year, with the results published in July and January editions of the report.
** The Customer Satisfaction Index (UKCSI) represents the average of all survey responses. The source measures customers' experiences of organisations in the previous three months to survey, using a series of satisfaction metrics related to professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complain handling, on a scale from 1 to 10.
*** Report based on 40,842 survey responses from 9,522 individual UK consumers.

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