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Customer satisfaction index in the United Kingdom (UK) 2014, by sector

Customer satisfaction index in the United Kingdom (UK) in July 2014, by sector

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Source

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Release date

July 2014

Region

United Kingdom

Survey time period

July 2014

Number of respondents

9,522 respondents

Special properties

UK adult consumers

Method of interview

Online survey

Supplementary notes

* The survey is conducted in May and November each year, with the results published in July and January editions of the report.
** The Customer Satisfaction Index (UKCSI) represents the average of all survey responses. The source measures customers' experiences of organisations in the previous three months to survey, using a series of satisfaction metrics related to professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complain handling, on a scale from 1 to 10.
Report based on 40,842 survey responses from 9,522 individual UK consumers.

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