"Click and collect" service usage by retail consumers in the United Kingdom (UK) 2013

This statistic shows how many times retail consumers in the three months prior to survey have purchased speciality and consumable products online to pick up in store, as part of a 'click and collect' service in the United Kingdom (UK). Of respondents, 15 percent said they had purchased speciality goods online and picked up in store 4 to 6 times in the previous three months.

How many times in the past three months did you purchase online and pick up in store?

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Release date

November 2013


United Kingdom

Survey time period

H1 2013

Number of respondents


Age group

18 years and older

Special properties

Online quantitative and qualitative interviews

Method of interview

Online interview

Supplementary notes

The data is split by the retail groupings 'consumables' and 'speciality'. Consumables include groceries and health and beauty products. Speciality purchases include fashion, homeware and entertainment products.
* Respondents covered a representative spread of ages (18 to over 65), incomes (less than 15,000 GBP to over 135,000 GBP) and education levels (no qualifications to advanced degrees).

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