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Affects of online reviews sites on restaurants in the U.S. in 2013
Affects of online reviews sites on restaurants in the U.S. in 2013
How do online reviews by consumers on sites like Yelp and TripAdvisor affect restaurants?
by Statista Research Department,
last edited
Dec 3, 2013
This statistic shows the affects of consumers writing reviews on sites, such as Yelp and TripAdvisor, on restaurants according to professional chefs as of October 2013. During the survey, 52 percent of the respondents stated that negative reviews are damaging to customer traffic and sales.
How do online reviews by consumers on sites like Yelp and TripAdvisor affect restaurants?
Loading statistic...
| Share of respondents | |
|---|---|
| Negative reviews are damaging to customer traffic and sales | 52% |
| Positive reviews mainly attract first-time visitors | 48% |
| Online reviews are more important than newspaper/magazine reviews | 37% |
| Consumers don't trust online reviews | 11% |
| Online reviews only matter to younger consumers | 9% |
| Online reviews don't have much of an impact | 6% |
| Don't know | 10% |
| Share of respondents | |
|---|---|
| Negative reviews are damaging to customer traffic and sales | 52% |
| Positive reviews mainly attract first-time visitors | 48% |
| Online reviews are more important than newspaper/magazine reviews | 37% |
| Consumers don't trust online reviews | 11% |
| Online reviews only matter to younger consumers | 9% |
| Online reviews don't have much of an impact | 6% |
| Don't know | 10% |
© Statista 2019
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Source: National Restaurant Association
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by Statista Research Department,
last edited
Dec 3, 2013
This statistic shows the affects of consumers writing reviews on sites, such as Yelp and TripAdvisor, on restaurants according to professional chefs as of October 2013. During the survey, 52 percent of the respondents stated that negative reviews are damaging to customer traffic and sales.
- Source
- National Restaurant Association
- Show further sources information
- Show publisher information
- Release date
- December 2013
- Region
- United States
- Survey time period
- October and November 2013
- Number of respondents
- 1,283 respondents
- Age group
- 18 years and older
- Special properties
- members of the American Culinary Federation
- Method of interview
- Online survey
- Supplementary notes
The survey was conducted among professional chef members of the American Culinary Federation.
Free access to basic statistics
Source
- Source
- National Restaurant Association
- Show further sources information
- Show publisher information
- Release date
- December 2013
More information
- Region
- United States
- Survey time period
- October and November 2013
- Number of respondents
- 1,283 respondents
- Age group
- 18 years and older
- Special properties
- members of the American Culinary Federation
- Method of interview
- Online survey
- Supplementary notes
The survey was conducted among professional chef members of the American Culinary Federation.
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