This statistic shows the affects of consumers writing reviews on sites, such as Yelp and TripAdvisor, on restaurants according to professional chefs as of October 2013. During the survey, 52 percent of the respondents stated that negative reviews are damaging to customer traffic and sales.
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Affects of online reviews sites on restaurants in the U.S. in 2013
How do online reviews by consumers on sites like Yelp and TripAdvisor affect restaurants?
This statistic shows the affects of consumers writing reviews on sites, such as Yelp and TripAdvisor, on restaurants according to professional chefs as of October 2013. During the survey, 52 percent of the respondents stated that negative reviews are damaging to customer traffic and sales.
Loading statistic...
| Share of respondents | |
|---|---|
| Negative reviews are damaging to customer traffic and sales | 52% |
| Positive reviews mainly attract first-time visitors | 48% |
| Online reviews are more important than newspaper/magazine reviews | 37% |
| Consumers don't trust online reviews | 11% |
| Online reviews only matter to younger consumers | 9% |
| Online reviews don't have much of an impact | 6% |
| Don't know | 10% |
| Share of respondents | |
|---|---|
| Negative reviews are damaging to customer traffic and sales | 52% |
| Positive reviews mainly attract first-time visitors | 48% |
| Online reviews are more important than newspaper/magazine reviews | 37% |
| Consumers don't trust online reviews | 11% |
| Online reviews only matter to younger consumers | 9% |
| Online reviews don't have much of an impact | 6% |
| Don't know | 10% |
© Statista 2019
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Description
Source
More information
This statistic shows the affects of consumers writing reviews on sites, such as Yelp and TripAdvisor, on restaurants according to professional chefs as of October 2013. During the survey, 52 percent of the respondents stated that negative reviews are damaging to customer traffic and sales.
Show more- Show sources information
- Show publisher information
- Release date
- December 2013
- Region
- United States
- Survey time period
- October and November 2013
- Number of respondents
- 1,283 respondents
- Age group
- 18 years and older
- Special properties
- members of the American Culinary Federation
- Method of interview
- Online survey
- Supplementary notes
The survey was conducted among professional chef members of the American Culinary Federation.
More information
- Region
- United States
- Survey time period
- October and November 2013
- Number of respondents
- 1,283 respondents
- Age group
- 18 years and older
- Special properties
- members of the American Culinary Federation
- Method of interview
- Online survey
- Supplementary notes
The survey was conducted among professional chef members of the American Culinary Federation.
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