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How satisfied are you with each of the following aspects of your online shopping experiences overall?

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North American consumer satisfactions with online shopping experiences 2013 This statistic presents the online shopping satisfaction of North American online buyers. During a November 2013 survey, it was found that 47.5 percent of respondents were very satisfied with the checkout and payment process of their online order. Only 21.8 percent of responding consumers were satisfied with the availability of coupons, special offers and discounts.
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Description Source More information
This statistic presents the online shopping satisfaction of North American online buyers. During a November 2013 survey, it was found that 47.5 percent of respondents were very satisfied with the checkout and payment process of their online order. Only 21.8 percent of responding consumers were satisfied with the availability of coupons, special offers and discounts.
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Release date
February 2014
Region
North America
Survey time period
November 2013
Number of respondents
total survey n = 1,371 North American shoppers, 462 North American in-store associates and managers
Method of interview
Online survey
Supplementary notes
The source does not provide information regarding the age of respondens.

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