Willingness to use selected technologies to communicate with healthcare providers among U.S. adults as of 2017

Healthcare providers and consumers - use of communication technology 2017 This statistic shows adult Americans' attitudes towards the use of select communication technologies to be in contact with medical providers, as of March 2017. Two thirds of all respondents stated that they would be willing to communicate with their doctor, nurse or caregiver via e-mail.
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Percentage of respondents
Email66%
Online web portal36%
Text message34%
Mobile health applications (apps)31%
Online chat28%
None of the above12%
Percentage of respondents
Email66%
Online web portal36%
Text message34%
Mobile health applications (apps)31%
Online chat28%
None of the above12%
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Description Source More information
This statistic shows adult Americans' attitudes towards the use of select communication technologies to be in contact with medical providers, as of March 2017. Two thirds of all respondents stated that they would be willing to communicate with their doctor, nurse or caregiver via e-mail.
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Release date
April 2017
Region
United States
Survey time period
March 2-7, 2017
Number of respondents
1,043 respondents
Age group
18 years and older
Special properties
english speaking residential population
Method of interview
Online survey
Supplementary notes
Original question from the survey: "Which of these channels would you like to use to communicate with healthcare providers?" (multiple pick)

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