Leading online travel agencies by customer satisfaction index score worldwide in 2014

This statistic shows the leading online travel agencies by customer satisfaction index score worldwide as of March 2014. Travelocity.com ranked the highest with a customer satisfaction index score of 804 out of 1,000.

Leading online travel agencies by customer satisfaction index score worldwide as of March 2014*

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Source

Release date

April 2014

Region

Worldwide

Survey time period

March 11 to 31, 2014

Number of respondents

2,673 respondents

Special properties

customers who made an online purchase from an independent travel website in the past 12 months

Method of interview

Online survey

Supplementary notes

* Customer satisfaction score is based on a 1,000-point scale.
The overall customer satisfaction with purchase of a travel product was measured by the report. The overall satisfaction was made up of seven factors: competitiveness of pricing; usefulness of information; Availability of booking/reservation options; website/online store; ease of booking/reserving; competitiveness of sales and promotions; and contact with customer service.

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Statistics on "Expedia Inc. "

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