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Customer satisfaction with bus reliability in the United Kingdom 2013
Customer satisfaction with bus reliability in the United Kingdom 2013
How would you rate the reliability and punctuality of local bus services?
by Statista Research Department,
last edited
Oct 29, 2013
This statistic indicates how bus users and non-users rate the reliability and punctuality of bus services in the United Kingdom (UK), based on responses from a survey carried out in March 2013. Two thirds of users rated the service as fairly or very good in this regard, while only one third of non-users did the same, reflecting the assumption among those who do not travel by bus that the bus service is unreliable.
How would you rate the reliability and punctuality of local bus services?
Loading statistic...
| Bus users | Bus non-users | |
|---|---|---|
| Very / fairly good | 62% | 35% |
| Neither good nor poor | 20% | 14% |
| Very / fairly poor | 12% | 11% |
| Don't know | 6% | 40% |
| Bus users | Bus non-users | |
|---|---|---|
| Very / fairly good | 62% | 35% |
| Neither good nor poor | 20% | 14% |
| Very / fairly poor | 12% | 11% |
| Don't know | 6% | 40% |
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by Statista Research Department,
last edited
Oct 29, 2013
This statistic indicates how bus users and non-users rate the reliability and punctuality of bus services in the United Kingdom (UK), based on responses from a survey carried out in March 2013. Two thirds of users rated the service as fairly or very good in this regard, while only one third of non-users did the same, reflecting the assumption among those who do not travel by bus that the bus service is unreliable.
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- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- October 2013
- Region
- United Kingdom
- Survey time period
- March 2013
- Number of respondents
- 904 respondents
- Age group
- 16 years and older
- Method of interview
- Face-to-face interviews, telephone interviews
- Supplementary notes
- n=428 (non-users), 476 (users).
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- October 2013
More information
- Region
- United Kingdom
- Survey time period
- March 2013
- Number of respondents
- 904 respondents
- Age group
- 16 years and older
- Method of interview
- Face-to-face interviews, telephone interviews
- Supplementary notes
- n=428 (non-users), 476 (users).
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