Customer satisfaction with bus reliability in the United Kingdom 2013

This statistic indicates how bus users and non-users rate the reliability and punctuality of bus services in the United Kingdom (UK), based on responses from a survey carried out in March 2013. Two thirds of users rated the service as fairly or very good in this regard, while only one third of non-users did the same, reflecting the assumption among those who do not travel by bus that the bus service is unreliable.

How would you rate the reliability and punctuality of local bus services?

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Source

Release date

October 2013

Region

United Kingdom

Survey time period

March 2013

Number of respondents

904 respondents

Age group

16 years and older

Method of interview

Face-to-face interviews, telephone interviews

Supplementary notes

n=428 (non-users), 476 (users).

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Statistics on "Public buses in the United Kingdom"

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