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Customer satisfaction with bus reliability in the United Kingdom 2013
Customer satisfaction with bus reliability in the United Kingdom 2013
How would you rate the reliability and punctuality of local bus services?
This statistic indicates how bus users and non-users rate the reliability and punctuality of bus services in the United Kingdom (UK), based on responses from a survey carried out in March 2013. Two thirds of users rated the service as fairly or very good in this regard, while only one third of non-users did the same, reflecting the assumption among those who do not travel by bus that the bus service is unreliable.
How would you rate the reliability and punctuality of local bus services?
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| Bus users | Bus non-users | |
|---|---|---|
| Very / fairly good | 62% | 35% |
| Neither good nor poor | 20% | 14% |
| Very / fairly poor | 12% | 11% |
| Don't know | 6% | 40% |
| Bus users | Bus non-users | |
|---|---|---|
| Very / fairly good | 62% | 35% |
| Neither good nor poor | 20% | 14% |
| Very / fairly poor | 12% | 11% |
| Don't know | 6% | 40% |
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Description
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More information
This statistic indicates how bus users and non-users rate the reliability and punctuality of bus services in the United Kingdom (UK), based on responses from a survey carried out in March 2013. Two thirds of users rated the service as fairly or very good in this regard, while only one third of non-users did the same, reflecting the assumption among those who do not travel by bus that the bus service is unreliable.
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- Show publisher information
- Release date
- October 2013
- Region
- United Kingdom
- Survey time period
- March 2013
- Number of respondents
- 904 respondents
- Age group
- 16 years and older
- Method of interview
- Face-to-face interviews, telephone interviews
- Supplementary notes
- n=428 (non-users), 476 (users).
Source
- Show sources information
- Show publisher information
- Release date
- October 2013
More information
- Region
- United Kingdom
- Survey time period
- March 2013
- Number of respondents
- 904 respondents
- Age group
- 16 years and older
- Method of interview
- Face-to-face interviews, telephone interviews
- Supplementary notes
- n=428 (non-users), 476 (users).
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Statistics on "Public transport in the United Kingdom"
- Overview
The most important statistics
- Public sector expenditure on transport in the United Kingdom (UK) in 2017/18, by category (in million GBP)Expenditure on transport in the United Kingdom (UK) 2017-2018 category
- Breakdown of total public sector expenditure on transport in the United Kingdom (UK) from 2015 to 2018Public expenditure on transport in the United Kingdom 2015-2018
- Public sector expenditure on local public transport in the United Kingdom (UK) from 2011/12 to 2017/18 (in million GBP)Expenditure on public transport in the United Kingdom (UK) 2011-2018
- Central government grant expenditure to Passenger Transport Executive (PTE) authorities in Great Britain from 2000/2001 to 2017/2018 (in million GBP)Government grants to Passenger Transport Executives in Great Britain 2000-2018
- Consumer price index (CPI) of transport services annually in the United Kingdom (UK) from 2008 to 2018Transport services: Consumer price index (CPI) annual average in United Kingdom (UK)
- Consumer price index (CPI) of passenger transport by road annually in the United Kingdom (UK) from 2008 to 2018Passenger transport by road consumer price index (CPI) in the UK 2008-2018
- Consumer price index (CPI) of passenger transport by railway in the United Kingdom (UK) from 2007 to 2018Rail travel consumer price index (CPI) annual average in the UK 2007-2018
- Average weekly household expenditure on transport services in the United Kingdom (UK) in 2018, by age of household reference person* (in GBP)Transport services: Weekly household expenditure in the UK 2018, by age
- Buses
The most important statistics
- Number of passenger journeys on buses in Great Britain (UK) from 2015/2016 to 2018, by region (in million journeys)Bus passenger journeys made in Great Britain 2015-2018, by region
- Operating costs for buses in Great Britain excluding London from 2004/2005 to 2017/2018 (in million GBP)**Local bus services operating costs in Great Britain 2004-2018
- Average weekly household expenditure on bus and coach fares in the United Kingdom (UK) in 2018, by age of household reference person* (in GBP)Bus and coach fares: Weekly household expenditure in the UK 2018, by age
- Average weekly household expenditure on transport services in the United Kingdom (UK) in 2018, by gross income decile group (in GBP)*Transport services: weekly household expenditure in the UK 2018, by income
- Number of bus journeys taken with concession fares in Great Britain (UK) in 2017/2018, by region (in million passenger journeys)Concessionary bus journeys across the Great Britain (UK) 2017/2018, by region
- Average age of buses in use as public service vehicles in Great Britain (UK) 2017/2018, by region (in years)Average age of the bus fleet in use across Great Britain (UK) 2017/2018, by region
- Average age of local service bus fleet in England from 2005/06 to 2017/18Fleet average age for local service buses England 2005-2018
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- London Rail Transport
The most important statistics
- Revenue from season and ordinary ticket sales on the London Underground from 2000/2001 to 2017/2018* (in million GBP)Revenue from ticket sales on the London Underground 2000-2018, by ticket type
- Price of a one day travel card on London public transport between 2002 and 2016 (in GBP)*London one day travel card price on London transport in the UK, 2002-2016
- Number of passenger journeys with and without season tickets on the London Underground (UK) from 2000/01 to 2017/18 (in millions)Number of passenger journeys on the London Underground (UK) 2000-2018
- Number of passenger journeys on the Docklands Light Railway between 2000/01 and 2016/18 (in millions)Number of passenger journeys on the Docklands Light Railway in the UK, 2000-2018
- Number of trains servicing during peak hours in London 2017, by operatorNumber of trains servicing during peak hours in London 2017, by operator
- Rail Transport Outside London
The most important statistics
- Public sector expenditure on railways in the United Kingdom (UK) from 2013/14 to 2017/18 (in million GBP)Expenditure on railways in the United Kingdom (UK) 2013-2018
- Total number of kilometers travelled by passengers on national railways in Great Britain (UK) from financial year 2000/01 to 2017/18, by ticket type* (in billions)Number of passenger kilometers on national railways in Great Britain 2000-2018
- Number of passenger journeys on the Glasgow Underground in the United Kingdom (UK) from 2000/01 to 2017/18 (in millions)Number of passenger journeys on the Glasgow Underground in the UK 2000-2018
- Number of passenger journeys on the Manchester Metrolink in the United Kingdom (UK) from 1992/93 to 2017/18 (in millions)Passenger journeys on the Manchester Metrolink in the United Kingdom 1992-2018
- Number of passenger journeys on the Midland Metro between 1999/2000 and 2017/18 (in millions)Passenger journeys on the Midland Metro in the United Kingdom (UK) 1999-2018
- Number of passenger journeys on the Nottingham Express Transit in the United Kingdom (UK) between 2002/03 and 2017/18 (in millions)Number of passenger journeys on the Nottingham Express Transit in the UK 2003-2018
- Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2017/18* (per 100,000 passenger journeys)Rail network complaints rate in Great Britain 2002-2018
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Statistics on "Public transport in the United Kingdom"
- Public sector expenditure on transport in the United Kingdom (UK) in 2017/18, by category (in million GBP)
- Breakdown of total public sector expenditure on transport in the United Kingdom (UK) from 2015 to 2018
- Public sector expenditure on local public transport in the United Kingdom (UK) from 2011/12 to 2017/18 (in million GBP)
- Central government grant expenditure to Passenger Transport Executive (PTE) authorities in Great Britain from 2000/2001 to 2017/2018 (in million GBP)
- Consumer price index (CPI) of transport services annually in the United Kingdom (UK) from 2008 to 2018
- Consumer price index (CPI) of passenger transport by road annually in the United Kingdom (UK) from 2008 to 2018
- Consumer price index (CPI) of passenger transport by railway in the United Kingdom (UK) from 2007 to 2018
- Average weekly household expenditure on transport services in the United Kingdom (UK) in 2018, by age of household reference person* (in GBP)
- Distribution of personal travel trips taken in England in 2014 and 2017, by mode of transportation used
- How often do you use passenger transport within the UK in your everyday life (underground, bus, train)?
- How often do you use passenger transport within the UK in your everyday life (underground, bus, train)?
- Number of passenger journeys on buses in Great Britain (UK) from 2015/2016 to 2018, by region (in million journeys)
- Operating costs for buses in Great Britain excluding London from 2004/2005 to 2017/2018 (in million GBP)**
- Average weekly household expenditure on bus and coach fares in the United Kingdom (UK) in 2018, by age of household reference person* (in GBP)
- Average weekly household expenditure on transport services in the United Kingdom (UK) in 2018, by gross income decile group (in GBP)*
- Number of bus journeys taken with concession fares in Great Britain (UK) in 2017/2018, by region (in million passenger journeys)
- Average age of buses in use as public service vehicles in Great Britain (UK) 2017/2018, by region (in years)
- Average age of local service bus fleet in England from 2005/06 to 2017/18
- Number of buses in use as public service vehicles across Great Britain (UK) in 2017/2018, by region (in 1,000)
- Revenue from season and ordinary ticket sales on the London Underground from 2000/2001 to 2017/2018* (in million GBP)
- Price of a one day travel card on London public transport between 2002 and 2016 (in GBP)*
- Number of passenger journeys with and without season tickets on the London Underground (UK) from 2000/01 to 2017/18 (in millions)
- Number of passenger journeys on the Docklands Light Railway between 2000/01 and 2016/18 (in millions)
- Number of trains servicing during peak hours in London 2017, by operator
- Public sector expenditure on railways in the United Kingdom (UK) from 2013/14 to 2017/18 (in million GBP)
- Total number of kilometers travelled by passengers on national railways in Great Britain (UK) from financial year 2000/01 to 2017/18, by ticket type* (in billions)
- Number of passenger journeys on the Glasgow Underground in the United Kingdom (UK) from 2000/01 to 2017/18 (in millions)
- Number of passenger journeys on the Manchester Metrolink in the United Kingdom (UK) from 1992/93 to 2017/18 (in millions)
- Number of passenger journeys on the Midland Metro between 1999/2000 and 2017/18 (in millions)
- Number of passenger journeys on the Nottingham Express Transit in the United Kingdom (UK) between 2002/03 and 2017/18 (in millions)
- Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2017/18* (per 100,000 passenger journeys)
- How would you rate the frequency of local bus services?
- Overall, how would you rate the availability of information about bus times before the start of your journey?
- How would you rate the politeness/helpfulness of staff on local buses?
- How would you rate the simplicity of bus routes/the number of changes that you have to make?
- Do you agree with the following statement: I would only travel by bus if there was no other way of getting there
- Do you agree with the following statement: I would use buses (more often) if the fares were cheaper
- How would you rate the on-board comfort of travelling on local buses?
- How would you rate the availability of information about bus fares before the start of your journey?
- Do you agree with the following statement: I would use buses (more often) if it was more difficult to find somewhere to park the car
- How would you rate the levels of personal safety from crime or threatening behaviour at local bus stops?
- Do you agree with the following statement: I would use buses (more often) if a charge was introduced to drive by car into the town or city centre
- How would you rate the levels of personal safety from crime or threatening behaviour when travelling?
- How would you rate the cost of local bus fares?
- Price of a single journey including zone 1 on London buses from 2004 to 2016, paying by cash and oyster PAYG peak rate (in GBP)
- Price of a single journey including zone 1 paid with cash on London buses from 2000 to 2014 (in GBP)
- Bus and coach registrations in France in the years from 2013 to 2017
- Passenger carrying capacity of public light buses in Hong Kong as of end of October 2018, by operator
- Bus and coach registrations in Germany in the years from 2013 to 2017
- Bus and coach registrations in Italy in the years from 2013 to 2017
- Bus and coach registrations in Spain in the years from 2013 to 2016
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