This statistic displays communication method preference for product complaints to nationwide retailers in the United Kingdom in 2013. In 2013, 32 percent of respondents preferred making complaints about a product in person, while 28 percent reported using e-mail or a website for making complaints.
Which one of these communication methods do you prefer for making a complaint about a product you bought from a nationwide retailer?*
* The original survey question was: "Please use this list to say which one way you would prefer to make contact for a few different reasons that I’ll read out." (Prompted responses)
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Ofcom. (April 29, 2014). Which one of these communication methods do you prefer for making a complaint about a product you bought from a nationwide retailer?* [Graph]. In Statista. Retrieved December 15, 2024, from https://www.statista.com/statistics/309651/communication-preferences-for-making-product-complaints-uk/
Ofcom. "Which one of these communication methods do you prefer for making a complaint about a product you bought from a nationwide retailer?*." Chart. April 29, 2014. Statista. Accessed December 15, 2024. https://www.statista.com/statistics/309651/communication-preferences-for-making-product-complaints-uk/
Ofcom. (2014). Which one of these communication methods do you prefer for making a complaint about a product you bought from a nationwide retailer?*. Statista. Statista Inc.. Accessed: December 15, 2024. https://www.statista.com/statistics/309651/communication-preferences-for-making-product-complaints-uk/
Ofcom. "Which One of These Communication Methods Do You Prefer for Making a Complaint about a Product You Bought from a Nationwide Retailer?*." Statista, Statista Inc., 29 Apr 2014, https://www.statista.com/statistics/309651/communication-preferences-for-making-product-complaints-uk/
Ofcom, Which one of these communication methods do you prefer for making a complaint about a product you bought from a nationwide retailer?* Statista, https://www.statista.com/statistics/309651/communication-preferences-for-making-product-complaints-uk/ (last visited December 15, 2024)
Which one of these communication methods do you prefer for making a complaint about a product you bought from a nationwide retailer?* [Graph], Ofcom, April 29, 2014. [Online]. Available: https://www.statista.com/statistics/309651/communication-preferences-for-making-product-complaints-uk/
