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Communication preferences for making product complaints in the UK 2013

This statistic displays communication method preference for product complaints to nationwide retailers in the United Kingdom in 2013. In 2013, 32 percent of respondents preferred making complaints about a product in person, while 28 percent reported using e-mail or a website for making complaints.

Which one of these communication methods do you prefer for making a complaint about a product you bought from a nationwide retailer?*

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Source

Release date

April 2014

Region

United Kingdom

Survey time period

October to November 2013

Number of respondents

1,642 respondents

Age group

16 years and older

Special properties

bought either in a shop or online

Method of interview

Face-to-face interview

Supplementary notes

* The original survey question was: "Please use this list to say which one way you would prefer to make contact for a few different reasons that I’ll read out." (Prompted responses)

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