Try our corporate solution for free!
(212) 419-8286

Communication preferences for making product complaints in the UK 2013

This statistic displays communication method preference for product complaints to nationwide retailers in the United Kingdom in 2013. In 2013, 32 percent of respondents preferred making complaints about a product in person, while 28 percent reported using e-mail or a website for making complaints.

Which one of these communication methods do you prefer for making a complaint about a product you bought from a nationwide retailer?*

Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in

Release date

April 2014


United Kingdom

Survey time period

October to November 2013

Number of respondents

1,642 respondents

Age group

16 years and older

Special properties

bought either in a shop or online

Method of interview

Face-to-face interview

Supplementary notes

* The original survey question was: "Please use this list to say which one way you would prefer to make contact for a few different reasons that I’ll read out." (Prompted responses)

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "Financial complaints and compensation in the United Kingdom"

Further Content: You might find this interesting as well

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.