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Opinions on switching energy suppliers in Great Britain 2015

This statistic shows how consumers in Great Britain felt about switching energy suppliers in 2015. 50 percent of those surveyed were happy with their supplier(s), while 30 percent considered switching to be a hassle. There were a number of other opinions shared that pointed towards a sceptical attitude towards switching. For example, 10 percent stated they had compared prices with other suppliers and wanted to stay with their current supplier, and five percent were unsure about the availability of information to make a good choice regarding switching.

For each of the items here, could you please say which of them, if any, apply to you?

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Release date

September 2015


United Kingdom (Great Britain)

Survey time period

March 2015

Number of respondents

875 respondents

Age group

15 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

Base of the survey included all those responsible for bills and who had not switched their gas or electricity suppliers.

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Statistics on "Energy market and customer engagement in the UK"

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