Triggers for switching electricity suppliers in Great Britain 2014, by payment

This statistic shows the main triggers for switching electricity suppliers in Great Britain in 2014, by payment method. Of those surveyed, 73 percent paying by monthly or quarterly debit believed a new supplier would be cheaper, while 4 percent believed in better customer service from a new supplier.

Thinking about the last time you switched your electricity supplier, what was the main trigger causing you to switch?

Monthly/quarterly direct debitStandard creditPPM (gas)
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Sources

In cooperation with
Ipsos
Release date

June 2014

Region

United Kingdom (Great Britain)

Survey time period

March 1 to March 14 2013

Number of respondents

519*

Age group

15+

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

* Base of the survey included all those with mains electricity, responsible for the electricity bill and who have ever switched their supplier.

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Statistics on "Energy market and customer engagement in the UK"

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