Method of switching electricity suppliers in Great Britain 2018

This statistic shows how consumers switched electricity supplier in Great Britain in 2018. Of those surveyed, 21 percent did so by phoning their supplier, 38 percent by using an online price comparison service, and six percent through a salesperson who visited them directly at home.

Thinking about the last time you switched your electricity supplier, how did you switch?

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Sources

Release date

October 2018

Region

United Kingdom (Great Britain)

Survey time period

2018

Number of respondents

1,044*

Age group

15+

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

*Base of all who have mains electricity, and have switched supplier or tariff in the past 12 months

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Statistics on "Energy market and customer engagement in the UK"

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