Difficulties in comparing energy tariffs in Great Britain 2016

This statistic shows the reasons consumers found comparing different electricity and gas tariffs difficult in Great Britain in 2016. 36 percent of respondents stated tariffs the information about tariffs from suppliers is too complicated. 16 percent answered that they don't trust the information that is available, or that the information is misleading.

What is it that makes tariffs for electricity or gas difficult to compare?*

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Sources

In cooperation with
Ipsos
Release date

August 2016

Region

United Kingdom (Great Britain)

Survey time period

2016

Number of respondents

1,949 respondents

Age group

15 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

Base of the survey included all those who answered 'very/fairly difficult'
*Original survey question was "How easy or difficult do you believe it is to compare different tariffs for electricity or gas?"

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Statistics on "Energy market and customer engagement in the UK"

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