Try our corporate solution for free!
(212) 419-8286
hadley.ward@statista.com

Effect of online reviews on local business customer opinion 2019

During a November 2019 survey of U.S. online customers, 91 percent of respondents agreed that positive reviews made them more likely to use a business. However, only 82 percent stated that negative reviews made them less likely to patronize a local business.

How do online customer reviews affect your opinion of a local business?

Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

December 2019

Region

United States

Survey time period

November 2019

Number of respondents

1,005 respondents

Method of interview

Panel survey

Supplementary notes

Values may not add up to 100 percent due to rounding.

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "User-generated content"

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.