Effect of online reviews on local business customer opinion 2017

How do online customer reviews affect your opinion of a local business?

by J. Clement, last edited Nov 20, 2018
Effect of online reviews on local business customer opinion 2017 This statistic illustrates the effect of online reviews on local business customer opinion. During the October 2017 survey it was found that 73 percent of respondents felt that positive customer reviews made them trust a business more.
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How do online customer reviews affect your opinion of a local business?

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Share of respondents
Positive customer reviews make me trust a business more73%
Negative reviews make me question the quality of a business50%
I read reviews but they don't influence my opinions24%
I don't pay much attention to reviews12%
Share of respondents
Positive customer reviews make me trust a business more73%
Negative reviews make me question the quality of a business50%
I read reviews but they don't influence my opinions24%
I don't pay much attention to reviews12%
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by J. Clement, last edited Nov 20, 2018
This statistic illustrates the effect of online reviews on local business customer opinion. During the October 2017 survey it was found that 73 percent of respondents felt that positive customer reviews made them trust a business more.
Show more
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