Consumer trust in energy suppliers to be open and transparent in the UK in 2014

This statistic shows how consumers trust energy suppliers to be open and transparent in the United Kingdom (UK) in 2014. 48 percent of consumers trusted their supplier to be so, while 15 percent did not. According to the report, those responding with "trust" to the survey question gave a score of 7 to 10, with "neither trust nor distrust" a score of 4 to 6 and with "distrust" a score of 0 to 3. The mean score among respondents amounted to 6.13, which shows the overall trust for energy suppliers in the UK to be open and transparent is between the "neither trust nor distrust" and "trust" range for consumers.

Do you trust your energy supplier to be open and transparent?*

Share of consumers
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Sources

In cooperation with
Ipsos
Release date

May 2014

Region

United Kingdom

Survey time period

February 21 to March 3 2014

Number of respondents

1,427 respondents

Age group

15 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

* The original survey question was worded as follows: "On a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely, how much, if at all, do you trust [named energy supplier] to...?(%)"
Base included all those responsible for paying energy bills who had mains electricity, knew their electricity supplier or, in the case of absense of an electricity supplier or if they did not know who their electricity supplier was, those who had mains gas and knew who their gas supplier was.

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Statistics on "Consumer experience of the energy market in the United Kingdom (UK)"

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