Try our corporate solution for free!
+1 (212) 419-5770
support@statista.com

UK survey: bank client's willingness to use virtual communication tools 2012-2014

This statistic presents bank customer's willingness to use various types of virtual communication channels and tools for their banking needs, in comparison for years 2012 and 2014. Customers in 2014 were less willing to communicate through most virtual communication channels than in 2012. The willingness to communicate by IM (instant messenger) deteriorated by 10 percent, from 32 percent of customers in 2012 to 22 percent in 2014. The willingness to use social media grew, but only by 1 percent, from 10 percents in 2012 to 11 percents in 2014.

Share of bank clients who would like to interact with their bank via selected virtual communication tools in the United Kingdom (UK) in 2012 an 2014

Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

July 2014

Region

United Kingdom

Survey time period

2012 and 2014*

Number of respondents

3,604*

Age group

18 years and older

Special properties

Current account holders

Method of interview

Online survey

Supplementary notes

Responses to open question: 'I would consider/like the opportunity to interact with my bank via:...'
* Number of respondents in 2014 = 3,604 UK current account customers conducted in March 2014.
Number of respondents in 2012 = 4,009 current account customers in Great Britain, Northern Ireland the Republic of Ireland completed in October 2012.

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "Brand awareness: Financial services providers in the United Kingdom (UK)"

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.