UK survey: bank client's willingness to use virtual communication tools 2012-2014

Share of bank clients who would like to interact with their bank via selected virtual communication tools in the United Kingdom (UK) in 2012 an 2014

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Release date

July 2014


United Kingdom

Survey time period

2012 and 2014*

Number of respondents


Age group

18 years and older

Special properties

Current account holders

Method of interview

Online survey

Supplementary notes

Responses to open question: 'I would consider/like the opportunity to interact with my bank via:...'
* Number of respondents in 2014 = 3,604 UK current account customers conducted in March 2014.
Number of respondents in 2012 = 4,009 current account customers in Great Britain, Northern Ireland the Republic of Ireland completed in October 2012.

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