Banking services survey: client sentiments towards their banks in the UK

This statistic presents figures for client sentiments towards various aspects of their current account provider services between 2011 and 2014 in the United Kingdom. As of 2014, over half of respondents agreed that their bank was "fair and transparent" (51.2 percent) and "trustworthy" (52.4 percent), which was overall an improvement in comparison to previous years.

Bank client generalized sentiments towards their banks in United Kingdom (UK) between 2011 and 2014

201120122014
‘My bank is trustworthy’47.3%42.5%52.4%
‘My bank is fair and transparent'42.9%41%51.2%
‘My bank is ethical’35.2%30.5%39.2%
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Source

Release date

July 2014

Region

United Kingdom

Survey time period

2011 to 2014*

Number of respondents

3,604*

Age group

18 years and older

Special properties

Current account holders

Method of interview

Online survey

Supplementary notes

* Number of respondents in 2014 = 3,604 UK current account customers conducted in March 2014.
Number of respondents in 2012 = 4,009 current account customers in Great Britain, Northern Ireland the Republic of Ireland completed in October 2012.
Number of respondents in 2011 = 3,873 current account customers in Great Britain, Northern Ireland the Republic of Ireland completed in October 2011.

Report is translated.

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