This statistic presents actions performed in bank branch by customers, divided by the type of service required: whether the action could be performed by customers themselves or they required contact with the main counter of the bank/ specialized advisers. Most frequent actions undertaken by customers in banks, such as depositing of cash or cheques, withdrawal of cash or checking balance of the account prompt customer actions that are primarily self-service (for example 49 percent of withdrawing cash), or counter contact based (for example 49 percent of cash or cheque depositing). Only less frequently performed actions require contact with adviser. For example, 23 percent of customers reported obtaining new information about service or product in their banks. Out of those, 9 percent of actions were supported by advisers, along with another 9 percent requiring counter contact. Purchasing a new product, renewing the old one or opening a new bank account prompted clients to source the adviser contact, with 10 percent of customers that performed this action (20 percent of all customer actions) being supported by bank advisers.
Client actions performed in the bank branch in the United Kingdom (UK) in 2014, by service accessed
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Statistics on Largest banks in the United Kingdom (UK)
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3
Branches and customers
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Further related statistics
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- Survey: actions performed in the bank branch in the United Kingdom (UK) in 2014
- Survey: client actions in the bank branch in the UK 2014, by age
- Customer satisfaction: bank location convenience in the United Kingdom (UK) in 2014
- Number of domestic branches of three leading domestic banks in Belgium 2018
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Statistics
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- Survey: client actions in the bank branch in the UK 2014, by age
- Customer satisfaction: bank location convenience in the United Kingdom (UK) in 2014
- Number of domestic branches of three leading domestic banks in Belgium 2018
- Leading banks in Belgium 2017, by number of branches
- Number of credit institutions and bank branches in Germany 2018
- Bank branches index development in Europe 2009-2013
- High Street new banks: increase in branches welcomed by the UK customers 2014
- SMEs business banking: demand for branches in Great Britain (UK) 2014
- Usage of bank branches for routine transactions 2014, by country
- Chile: bank branches per 1,000 square kilometers 2010-2017
- Number of bank branch closures and scheduled closures in the UK 2019-2021, by bank
Accenture. (July 9, 2014). Client actions performed in the bank branch in the United Kingdom (UK) in 2014, by service accessed [Graph]. In Statista. Retrieved January 30, 2023, from https://www.statista.com/statistics/318738/uk-branch-banking-actions-customers/
Accenture. "Client actions performed in the bank branch in the United Kingdom (UK) in 2014, by service accessed." Chart. July 9, 2014. Statista. Accessed January 30, 2023. https://www.statista.com/statistics/318738/uk-branch-banking-actions-customers/
Accenture. (2014). Client actions performed in the bank branch in the United Kingdom (UK) in 2014, by service accessed. Statista. Statista Inc.. Accessed: January 30, 2023. https://www.statista.com/statistics/318738/uk-branch-banking-actions-customers/
Accenture. "Client Actions Performed in The Bank Branch in The United Kingdom (Uk) in 2014, by Service Accessed." Statista, Statista Inc., 9 Jul 2014, https://www.statista.com/statistics/318738/uk-branch-banking-actions-customers/
Accenture, Client actions performed in the bank branch in the United Kingdom (UK) in 2014, by service accessed Statista, https://www.statista.com/statistics/318738/uk-branch-banking-actions-customers/ (last visited January 30, 2023)
Client actions performed in the bank branch in the United Kingdom (UK) in 2014, by service accessed [Graph], Accenture, July 9, 2014. [Online]. Available: https://www.statista.com/statistics/318738/uk-branch-banking-actions-customers/