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Survey: actions performed in the bank branch in the United Kingdom (UK) in 2014

This statistic presents actions performed in bank branch by customers in United Kingdom. Most frequent actions undertaken by customers in bank branch was: depositing of cash or cheques (74 percent of respondents) and withdrawing of cash (64 percent of respondents). Branches of UK banks were used relatively rarely to make or set up payment or to get new information, with only 23 percent of customers carrying out those actions there. 20 percent of respondents purchased or renewed product or service in the bank branch.

Client actions performed in the bank branch in the United Kingdom (UK) as of 2014

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Source

Release date

July 2014

Region

United Kingdom

Survey time period

March 2014

Number of respondents

3,604 respondents

Age group

18 years and older

Special properties

Current account holders

Method of interview

Online survey

Supplementary notes

Responses to the survey question: ‘Which of the following activities did you do during your last visit to your bank’s branch, and how did you do?’

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