- Transportation & Logistics›
- Vehicles & Road Traffic›
Car dealer rating of manufacturer dealer standards in the United Kingdom January 2019
Car dealer rating of manufacturer dealer standards in the United Kingdom January 2019
How satisfied are you that your manufacturer's dealer standards are fair and reasonable?
by N. Sönnichsen,
last edited
Apr 9, 2019
This statistic shows different dealership franchises' ratings of the manufacturer dealer standards in terms of fairness and reasonability in the United Kingdom (UK) according to a car dealership survey carried out in January 2019. The respondents gave a score out of ten. Citroën dealers gave their manufacturer dealer standards the lowest rating while the highest score of 9.3 out of 10 was given by Mercedes dealers.
How satisfied are you that your manufacturer's dealer standards are fair and reasonable?
Loading statistic...
Expand statistic
| Car dealership franchises | Respondents' score out of 10 |
|---|---|
| Mercedes | 9.3 |
| Kia | 9.2 |
| Lexus | 9.1 |
| Toyota | 8.9 |
| Suzuki | 8.1 |
| Subaru | 8 |
| Mazda | 7.6 |
| Mini | 7.4 |
| Seat | 7.4 |
| Honda | 7 |
| Mitsubishi | 6.5 |
| Peugeot | 6 |
| Average | 6 |
| Skoda | 6 |
| Ford | 5.9 |
| Hyundai | 5.9 |
| Land Rover | 5.8 |
| Volvo | 5.8 |
| Volkswagen | 5.5 |
| Jaguar | 5.5 |
| BMW | 5.5 |
| Nissan | 5.4 |
| Renault | 5.2 |
| Audi | 5.1 |
| Dacia | 4.9 |
| Alfa Romeo | 4.6 |
| Abarth | 4.5 |
| Vauxhall | 4.5 |
| Jeep | 4.2 |
| Fiat | 3.8 |
| Citroen | 3.7 |
| Car dealership franchises | Respondents' score out of 10 |
|---|---|
| Mercedes | 9.3 |
| Kia | 9.2 |
| Lexus | 9.1 |
| Toyota | 8.9 |
| Suzuki | 8.1 |
| Subaru | 8 |
| Mazda | 7.6 |
| Mini | 7.4 |
| Seat | 7.4 |
| Honda | 7 |
| Mitsubishi | 6.5 |
| Peugeot | 6 |
| Average | 6 |
| Skoda | 6 |
| Ford | 5.9 |
| Hyundai | 5.9 |
| Land Rover | 5.8 |
| Volvo | 5.8 |
| Volkswagen | 5.5 |
| Jaguar | 5.5 |
| BMW | 5.5 |
| Nissan | 5.4 |
| Renault | 5.2 |
| Audi | 5.1 |
| Dacia | 4.9 |
| Alfa Romeo | 4.6 |
| Abarth | 4.5 |
| Vauxhall | 4.5 |
| Jeep | 4.2 |
| Fiat | 3.8 |
| Citroen | 3.7 |
© Statista 2019
About this statistic
Source: Retail Motor Industry Federation
Download
Settings
Share
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
by N. Sönnichsen,
last edited
Apr 9, 2019
This statistic shows different dealership franchises' ratings of the manufacturer dealer standards in terms of fairness and reasonability in the United Kingdom (UK) according to a car dealership survey carried out in January 2019. The respondents gave a score out of ten. Citroën dealers gave their manufacturer dealer standards the lowest rating while the highest score of 9.3 out of 10 was given by Mercedes dealers.
- Source
- Retail Motor Industry Federation
- Show further sources information
- Show publisher information
- Release date
- 2019
- Region
- United Kingdom
- Survey time period
- January 2019
- Number of respondents
- 1,742 respondents
- Special properties
- Car franchise dealers
- Method of interview
- Questionnaire
Free access to basic statistics
Source
- Source
- Retail Motor Industry Federation
- Show further sources information
- Show publisher information
- Release date
- 2019
More information
- Region
- United Kingdom
- Survey time period
- January 2019
- Number of respondents
- 1,742 respondents
- Special properties
- Car franchise dealers
- Method of interview
- Questionnaire
Other statistics on the topic
Vehicles & Road Traffic
Car dealership network sizes in the United Kingdom (UK) 2014-2017
+Vehicles & Road Traffic
Car dealers: profit as percentage of sales in the United Kingdom (UK) 2012-2019
+Vehicles & Road Traffic
Car dealership profitability in the United Kingdom (UK) 2014-2019, by month
+Vehicles & Road Traffic
Share of used cars sold through dealerships in the United Kingdom (UK) 2012-2019
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
Related Studies: Available to Download in PDF or PPTX Format
All Information
in one Presentation
Automotive dealerships in the United Kingdom (UK)
- 69 page/s
- English
- pptx
- Detailed references
Everything On "Automotive dealerships in the United Kingdom (UK)" in One Document: Edited and Divided into Handy Chapters. Including Detailed References.
Statista has been my savior on several occasions. The site is easy to maneuver and the data is in a format that can go right into a report or presentation.Marlene Greenfield
Vice President, Hearst Magazines
Statistics on "Automotive dealerships in the United Kingdom (UK)"
- Overview
The most important statistics
- Dealer network size of main commercial vehicle suppliers in the United Kingdom (UK) in 2015Commercial vehicle supplier dealer network size in the United Kingdom (UK) 2015
- Number of car dealerships in franchise networks* in the United Kingdom (UK) in January 2014 and January 2017Car dealership network sizes in the United Kingdom (UK) 2014-2017
- Number of compulsory liquidations in the wholesale and retail trade and repair of motor vehicles and motorcycles in England and Wales from 1st quarter 2012 to 4th quarter 2016UK insolvencies: liquidations in the sale & repair of motor vehicles sector 2012-2016
- Monthly average profit and loss for car dealerships in the United Kingdom (UK) between January 2014 and May 2019 (in GBP)Car dealership profitability in the United Kingdom (UK) 2014-2019, by month
- Market share of used cars sold by dealers in the United Kingdom (UK) between 2003 and 2014 Market share of used cars sold by dealers in the United Kingdom (UK) 2003-2014
- Sales of used cars from dealers in the United Kingdom (UK) according to the age bracket of the car between 2008 and 2014 (in 1,000 units)Dealers' volume of used cars in the United Kingdom (UK) 2008-2014, by age of car
- What influenced your decision to buy your used car from that particular dealer?Influences on choosing a particular car dealer in the United Kingdom (UK), 2015
- What influenced your decision to buy your used car from that particular dealer? (Franchised v. non-franchised retailers)Choosing franchised and non-franchised car dealers in the United Kingdom (UK), 2015
- Sales
The most important statistics
- How many retail new cars do you sell per annum?Car dealership annual new car sales in the United Kingdom (UK) 2013-2014
- How many retail used cars do you sell per annum?Car dealership annual used car sales in the Unite Kingdom (UK) 2013-2014
- Volume of used cars sold by dealers in the United Kingdom (UK) between 2003 and 2014 (in million units sold)Volume of used cars sold by dealers the United Kingdom (UK), 2003-2014
- Volume of used cars sold by dealers, privately or from auction/other in the United Kingdom (UK) between 2008 and 2014 (in million units sold)Volume of used cars sold in the United Kingdom (UK) 2008-2014, by source
- Car dealership net profit as a percentage of sales in the United Kingdom (UK) from February 2012 to February 2019*Car dealers: profit as percentage of sales in the United Kingdom (UK) 2012-2019
- Number of sales per motor dealership salesperson in the United Kingdom (UK) from 2012/13 to 2018/19*Car dealers: sales per salesperson in the United Kingdom (UK) 2012-2019
- Percentage of used cars sold from car dealerships in the United Kingdom (UK) from February 2012 to February 2019*Share of used cars sold through dealerships in the United Kingdom (UK) 2012-2019
- Dealer ratings of manufacturers
The most important statistics
- How satisfied are you with the current profit return from representing your business?Car dealer satisfaction with franchise profits in the UK January 2019
- How satisfied are you with the future profit return from representing your business?Car dealer rating of future profitability in the United Kingdom (UK) January 2019
- How satisfied are you with the product image?Car dealer rating of manufacturer product image in the United Kingdom (UK) Jan. 2016
- How would you rate your manufacturer's product advertising?Car dealer rating of manufacturer's product advertising in the UK Jan. 2016
- How satisfied are you with the quality and user friendliness of your manufacturer’s web presence?Car dealer rating of manufacturer's web presence in the United Kingdom (UK) Jan. 2016
- How satisfied are you with the product value and pricing?Car dealer rating of manufacturer's product value and pricing in the UK January 2016
- How satisfied are you with the strength of consumer offers?Car dealer rating of manufacturer's consumer offers in the UK January 2016
- How satisfied are you with the cost and quality of your manufacturer's used car warranties?Car dealer rating of manufacturer's used car warranties in the UK in January 2016
- Dealer relationship with manufacturers
The most important statistics
- How satisfied are you with your total margin on new vehicles?Car dealer new vehicle margin satisfaction in the United Kingdom (UK) January 2019
- How satisfied are you with your ability to do business with your manufacturer on a day-to-day basis?Car dealer rating of manufacturer's day-to-day business in the UK in January 2019
- How satisfied are you that your manufacturer's dealer standards are fair and reasonable?Car dealer rating of manufacturer dealer standards in the United Kingdom January 2019
- How satisfied are you that the volume target aspirations of your manufacturer are realistic?Car dealer volume target aspiration satisfaction in the United Kingdom (UK) 2019
- How satisfied are you with the targets set by your manufacturer for used cars?Car dealer rating of manufacturer's targets for used cars in the UK in January 2016
- How satisfied are you with the quality of your manufacturer’s training?Car dealer rating of manufacturer's training in the United Kingdom (UK) Jan. 2016
- How satisfied are you with the cost of your manufacturer’s training?Car dealer rating of manufacturer's training cost in the UK January 2016
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- Car dealer rating of return on capital in the United Kingdom (UK) January 2019
- Car dealer rating of warranty policy in the United Kingdom (UK) Jan. 2016
- Car dealer rating of manufacturer relationships in the United Kingdom (UK) 2013-2014
- Car dealer rating of manufacturer's professionalism in the UK January 2016
- Car dealer rating of technical support in the United Kingdom (UK) January 2016
- Car dealer rating: value of aftersales field staff in the United Kingdom January 2016
- Car dealer rating of manufacturer's business performance measures in the UK Jan. 2019
- Car dealer rating of manufacturer's targets for aftersales in the UK January 2016
- Car dealer rating: value of sales field staff in the United Kingdom (UK) January 2016
- Car dealer rating of manufacturer's used car standards in the UK in January 2016
- Car dealer rating of manufacturer's communications in the United Kingdom January 2016
- Car dealer rating of manufacturer's finance programme earning potential, UK 2016
- Car dealer rating of parts prices in the United Kingdom (UK) January 2016
- Car dealer rating of required demonstrator units in the United Kingdom (UK) 2016
- Car dealer rating of overall franchise value in the United Kingdom (UK) 2013-2014
- Dave Smith Motors - F&I revenue 2010-2014
- Car dealership turnover in Spain 2007-2017
- Employee benefit satisfaction South Korea 2018, by company size
- Fuel cell vehicle sales revenue by country - EMEA 2015-2020
- Social media use - car shopping behavior '16
Studies
- Automotive dealerships in the United Kingdom (UK)
- Automobile advertising in the U.S.
- Car purchasing experience in Europe
- Automobile industry in Germany
- Auto dealers in the U.S.
- Untapped value - rethinking customer service in the automotive industry
- Popsugar Insights 2017 Auto Report
- Cars Online 2017
- NADA DATA State-of-the-Industry Report 2013
- Cars Online 2014
- Car Wars 2011-2014
Statistics on "Automotive dealerships in the United Kingdom (UK)"
- Dealer network size of main commercial vehicle suppliers in the United Kingdom (UK) in 2015
- Number of car dealerships in franchise networks* in the United Kingdom (UK) in January 2014 and January 2017
- Number of compulsory liquidations in the wholesale and retail trade and repair of motor vehicles and motorcycles in England and Wales from 1st quarter 2012 to 4th quarter 2016
- Monthly average profit and loss for car dealerships in the United Kingdom (UK) between January 2014 and May 2019 (in GBP)
- Market share of used cars sold by dealers in the United Kingdom (UK) between 2003 and 2014
- Sales of used cars from dealers in the United Kingdom (UK) according to the age bracket of the car between 2008 and 2014 (in 1,000 units)
- What influenced your decision to buy your used car from that particular dealer?
- What influenced your decision to buy your used car from that particular dealer? (Franchised v. non-franchised retailers)
- How many retail new cars do you sell per annum?
- How many retail used cars do you sell per annum?
- Volume of used cars sold by dealers in the United Kingdom (UK) between 2003 and 2014 (in million units sold)
- Volume of used cars sold by dealers, privately or from auction/other in the United Kingdom (UK) between 2008 and 2014 (in million units sold)
- Car dealership net profit as a percentage of sales in the United Kingdom (UK) from February 2012 to February 2019*
- Number of sales per motor dealership salesperson in the United Kingdom (UK) from 2012/13 to 2018/19*
- Percentage of used cars sold from car dealerships in the United Kingdom (UK) from February 2012 to February 2019*
- How satisfied are you with the current profit return from representing your business?
- How satisfied are you with the future profit return from representing your business?
- How satisfied are you with the product image?
- How would you rate your manufacturer's product advertising?
- How satisfied are you with the quality and user friendliness of your manufacturer’s web presence?
- How satisfied are you with the product value and pricing?
- How satisfied are you with the strength of consumer offers?
- How satisfied are you with the cost and quality of your manufacturer's used car warranties?
- How satisfied are you with your total margin on new vehicles?
- How satisfied are you with your ability to do business with your manufacturer on a day-to-day basis?
- How satisfied are you that your manufacturer's dealer standards are fair and reasonable?
- How satisfied are you that the volume target aspirations of your manufacturer are realistic?
- How satisfied are you with the targets set by your manufacturer for used cars?
- How satisfied are you with the quality of your manufacturer’s training?
- How satisfied are you with the cost of your manufacturer’s training?
- How satisfied are you with the return on capital for your dealership?
- How satisfied are you with the fairness of your manufacturer’s warranty policy for you and your customers?
- How would you rate the relationship you have with your manufacturer?
- How satisfied are you with the professionalism of your manufacturer?
- How satisfied are you with the quality of technical support?
- How satisfied are you with the value of aftersales field staff to your business?
- How satisfied are you that the performance measures used by your manufacturer on your business are fair and reasonable?
- How satisfied are you with your manufacturer's target setting for aftersales?
- How satisfied are you with the value of sales field staff to your business?
- How satisfied are you with your manufacturer's used car standards?
- How satisfied are you with your manufacturer’s response to your communications with them?
- How satisfied are you with the earnings potential of your manufacturer's finance programme?
- How satisfied are you with the price of manufacturer parts compared with parts factors?
- How satisfied are you with the number of demonstrator units required?
- How would you rate the overall value of holding your franchise?
- Dave Smith Motors: finance and insuarnce (F&I) revenue from 2010 to 2014 (in million U.S. dollars)
- Annual revenues generated from the car dealership industry in Spain between 2007 and 2017 (in million euros)
- Satisfaction score of the employee benefits in South Korea in 2018, by company size
- Projected fuel cell vehicle sales revenue in the EMEA region between 2015 and 2020, by major country (in 1,000 U.S. dollars)
- Percentage respondents using a social media site as a source while shopping for a car online as of June 2016
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Please log in to access our additional functions
Register in seconds and access exclusive features.
Basic Account
|
Instant Access
Premium Account
| ||
|---|---|---|---|
Our services
Click the question mark for further information | Free |
$49 per month*
| |
| Basic statistics | |||
| Premium statistics | |||
|
Graph download
| |||
| Download PDF | |||
|
Excel download
| |||
| Register | Purchase now | ||
*Duration: 12 months, billed annually, single license
Yes, let me download!
...and make my research life easier.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.