Largest U.S. call centers by number of employees 2018

With almost 47,300 call center employees in 2018, Alorica, a California-based provider of outsourced customer management solutions (such as call centers), manages the largest call center operation in the country. While most of the largest call centers in the United States belong to familiar U.S. companies such as AT&T and Wells Fargo, number one on the list is conspicuous through not being a household name.

Call centers versus contact centers

A call center is a centralized office used to make or receive large volumes of telephone-based customer interactions. Often call centers also handle additional forms of customer interaction, with online forms of interaction such as email, live chat and social media becoming an increasingly important part of customer service. Strictly speaking, a call center that handles such additional channels is called a contact center.

U.S. call center industry

Despite the cliché of call centers being increasingly offshored, the number of call center operators in the United States has been consistently growing for the last five years (881114). Thousands of new jobs have been created in the call center industry over the last few years alone, mainly concentrated in Southwest and Southeast (802250). This pattern of growth coincides with the states that have the highest number of existing call center jobs. Most likely, this regional distribution of call center employment is connected to the higher wages in the northeastern states.

Largest call centers in the United States as of August 2018, by number of employees

Estimated number of employees
--
--
--
--
--
--
--
--
--
--
Exclusive Premium statistic

You need a Premium Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Premium Account

only $59 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

August 2018

Region

United States

Survey time period

as of August 2018

Supplementary notes

The source does not specify a date of survey. The date given is the publication date.

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account!

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.

Statistics on "Call centers in the U.S."

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.