With almost 47,300 call center employees in 2018, Alorica, a California-based provider of outsourced customer management solutions (such as call centers), manages the largest call center operation in the country. While most of the largest call centers in the United States belong to familiar U.S. companies such as AT&T and Wells Fargo, number one on the list is conspicuous through not being a household name.
Call centers versus contact centers
A call center is a centralized office used to make or receive large volumes of telephone-based customer interactions. Often call centers also handle additional forms of customer interaction, with online forms of interaction such as email, live chat and social media becoming an increasingly important part of customer service. Strictly speaking, a call center that handles such additional channels is called a contact center.
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Site Selection Group. (August 21, 2018). Largest call centers in the United States as of August 2018, by number of employees [Graph]. In Statista. Retrieved October 06, 2024, from https://www.statista.com/statistics/321598/largest-call-centers-by-number-of-employees-us/
Site Selection Group. "Largest call centers in the United States as of August 2018, by number of employees." Chart. August 21, 2018. Statista. Accessed October 06, 2024. https://www.statista.com/statistics/321598/largest-call-centers-by-number-of-employees-us/
Site Selection Group. (2018). Largest call centers in the United States as of August 2018, by number of employees. Statista. Statista Inc.. Accessed: October 06, 2024. https://www.statista.com/statistics/321598/largest-call-centers-by-number-of-employees-us/
Site Selection Group. "Largest Call Centers in The United States as of August 2018, by Number of Employees." Statista, Statista Inc., 21 Aug 2018, https://www.statista.com/statistics/321598/largest-call-centers-by-number-of-employees-us/
Site Selection Group, Largest call centers in the United States as of August 2018, by number of employees Statista, https://www.statista.com/statistics/321598/largest-call-centers-by-number-of-employees-us/ (last visited October 06, 2024)
Largest call centers in the United States as of August 2018, by number of employees [Graph], Site Selection Group, August 21, 2018. [Online]. Available: https://www.statista.com/statistics/321598/largest-call-centers-by-number-of-employees-us/