Share of UK bank clients complained to main current bank account provider 2011-2014

This statistic presents figures of the share of bank clients who complained to the main current bank account provider in the United Kingdom (UK) between 2011 and 2014. Effectively, the rate of complaints to the main account provider has diminished, from 11.4 percent in 2011 to 10.1 percent in 2014.

Share of bank clients who complained to the main current bank account provider in the United Kingdom (UK) between 2011 and 2014

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Source

Release date

July 2014

Region

United Kingdom

Survey time period

2011 to 2014

Number of respondents

3,604*

Age group

18 years and older

Special properties

Current account holders

Method of interview

Online survey

Supplementary notes

* Number of respondents in 2014 = 3,604 UK current account customers conducted in March 2014.
Number of respondents in 2012 = 4,009 current account customers in Great Britain, Northern Ireland the Republic of Ireland completed in October 2012.
Number of respondents in 2011 = 3,873 current account customers in Great Britain, Northern Ireland the Republic of Ireland completed in October 2011.

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Statistics on "Bank customer retention in the United Kingdom (UK)"

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