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Stand out attributes of good customer service experienced in the United Kingdom 2013

This statistic shows the results of a survey asking United Kingdom (UK) consumers, who recalled receiving at least one good customer experience in the past 12 months, to name what aspect stood out for them. Of respondents, 33 percent said the company went out of its way to resolve the query, while 30 percent appreciated that their query was resolved quickly.

Why did your good customer experience stand out for you?

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Release date

July 2013


United Kingdom

Survey time period

April 2013

Number of respondents

473 respondents

Age group

16 years and older

Special properties

UK consumers; All able to recall at least one good customer experience

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Statistics on "Customer loyalty schemes in the UK"

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