Actions taken when satisfied or dissatisfied with a product/services in the UK 2014

Published by Statista Research Department, Jul 1, 2014
This statistic shows the actions consumers have taken when either satisfied or dissatisfied with a product or service in the United Kingdom (UK) in 2014. According to the consumer survey, 10 percent of respondents wrote a review on an independent review website such as Trip Advisor when they were satisfied with a product/service, compared to 7 percent who said they would write a review when dissatisfied.

Actions taken by consumers when satisfied or dissatisfied with a product or a service in the United Kingdom (UK) in 2014

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Source

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Release date

July 2014

Region

United Kingdom

Survey time period

May 16 to 18, 2014

Number of respondents

Over 2000

Age group

16 years and older

Special properties

UK consumers; Nationally representative

Method of interview

Online survey

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