Preferred communication method with energy supplier in the United Kingdom (UK) 2013

This statistic shows the methods consumers prefer to use to contact their electric/energy supplier in the United Kingdom in 2013. According to the survey, 54 percent of respondents prefer to use telephone and 38 percent email contact.

What is your preferred method of contacting your electric/energy supplier ?

Share of respondents
Telephone54%
E-mail38%
Letter5%
Instant chat/messenger2%
Face to face1%
SMS0%
Social media0%
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Source

Release date

July 2013

Region

United Kingdom

Survey time period

April 2013

Number of respondents

874 respondents

Age group

16 years and older

Special properties

UK consumers

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Statistics on "Consumer experience of the energy market in the United Kingdom (UK)"

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