Organisations consumers would not use social media to contact in the UK 2013

Which of the following types of organisation would you not use social media to contact?

by Statista Research Department, last edited Jul 31, 2013
Organisations consumers would not use social media to contact in the UK 2013 This statistic shows the percentage of consumers who would not use social media to contact companies in the United Kingdom in 2013, by organisation type. According to the survey, 58 percent of respondents would not use social media to contact their bank or building society. However only 13 percent would restrict themselves from contacting their loan provider via a social media platform.
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Which of the following types of organisation would you not use social media to contact?

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Share of respondents
Bank/building society58%
Credit card provider39%
Insurance company38%
Electric/energy supplier36%
Gas supplier36%
Water supplier34%
Landline provider33%
Mobile network provider32%
Internet service provider29%
Local public sector29%
Subscription TV provider22%
Loan provider13%
Online retailer12%
Share of respondents
Bank/building society58%
Credit card provider39%
Insurance company38%
Electric/energy supplier36%
Gas supplier36%
Water supplier34%
Landline provider33%
Mobile network provider32%
Internet service provider29%
Local public sector29%
Subscription TV provider22%
Loan provider13%
Online retailer12%
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by Statista Research Department, last edited Jul 31, 2013
This statistic shows the percentage of consumers who would not use social media to contact companies in the United Kingdom in 2013, by organisation type. According to the survey, 58 percent of respondents would not use social media to contact their bank or building society. However only 13 percent would restrict themselves from contacting their loan provider via a social media platform.
Show more
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