Online retail return rate in the United Kingdom (UK) 2012-2013

This statistic displays the return rate in online retail and e-commerce in the United Kingdom (UK) during selected quarters of 2012 and 2013. In quarter four 2013, the source reported a return rate of 17 percent.

Percentage of online orders returned in the United Kingdom (UK) in 4th quarter 2012 and 4th quarter 2013

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Release date

February 2014


United Kingdom

Survey time period

Q4 2012, Q3 2013 and Q4 2013*

Supplementary notes

* The quarters run as follows:
Quarter 1 - February to April
Quarter 2 - May to July
Quarter 3 - August to October
Quarter 4 - November to January

** Figure for Q2 2014 published in September 2014 by transactis.

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