Average of rate of returns in Germany reported by online shops 2014

This statistic shows the results of a survey conducted in 2014 among online merchants in Germany regarding the return rate of goods. 36.1 percent of surveyed online merchants selling fashion and accessories stated the rate of returns was at 20 percent or higher in 2014.

How high is the average rate of return of goods in your shop per year?

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Release date

March 2014



Survey time period

February 2014

Number of respondents

522 merchants; Living and furnishing: n=79, sports and recreation: n=90, fashion and accessories: n= 83

Age group

Method of interview

Online survey

Supplementary notes

Reasons for returning goods can be customer complaints, repairs, wrong shippings or cancelling of orders, as well as difference in ordered and actually shipped quantity of goods.

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