Offshoring: leading countries 2021

Owing to its financial attractiveness and availability of staff and skills, India was considered the most attractive destination to offshore business services, with a score of 2.83 and 2.18 respectively, according to this survey conducted in 2021. The field in which India was not as attractive though was digital resonance scoring 0.91. For comparison, the United States scored 1.15 for its digital resonance.

Leading countries in offshore business services worldwide in 2021

Characteristic	Financial attractiveness	People skills and availability	Business environment	Digital resonance
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Release date

April 2021

More information

Region

Worldwide

Survey time period

2021

Supplementary notes

Location attractiveness was determined from A.T Kearney surveys, other industry surveys and client engagements over the past five years. Financial attractiveness constitutes 35 percent of the weight in the index score. People skills and availability and business environment make up 25 percent each. Digital resonance makes up 15 percent of the index score.
Financial attractiveness assessment criteria: compensation costs, infrastructure costs and tax and regulatory costs.
People skills and availability assessment criteria: remote services sector experience and quality ratings, labor force availability and education and language skills.
Business environment assessment criteria: country environment, infrastructure, cultural adaptability and security of intellectual property.
Digital resonance assessment criteria: digital skills, legal and cybersecurity, corporate activity and outputs.

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