Importance of customer service of energy companies in Great Britain 2014

This statistic shows how energy consumers rate the importance of attention to customer opinions from energy companies in Great Britain in 2014, by gender. 40 percent of male respondents stated attention to what customers had to say was fairly important, as did 31 percent of female respondents.

Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Listens to what customers have to say

Very important50%62%
Fairly important40%31%
Fairly unimportant6%3%
Very unimportant2%1%
NET: important90%93%
NET: unimportant8%4%
Don't know2%3%
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Release date

February 2014


United Kingdom (Great Britain)

Survey time period

February 5 to February 7, 2014

Number of respondents

1,669 respondents

Age group

18 years and older

Method of interview

Online interview

Supplementary notes

Base includes all respondents responsible for paying bills.

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Statistics on "Consumer experience of the energy market in the United Kingdom (UK)"

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