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Importance of direct customer service of energy companies in Great Britain 2014

This statistic shows how energy consumers rate the importance of direct contact when calling customer services of energy companies in Great Britain in 2014, by gender. 44 percent of male respondents stated this was fairly important, as did 30 percent of female respondents.

Thinking again about what you would like to see from an energy company, how important or unimportant is it that an energy company provides each of the following products or services? Being put through to a person straight away when you call

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Source

Release date

February 2014

Region

United Kingdom (Great Britain)

Survey time period

February 5 to February 7, 2014

Number of respondents

1,669 respondents

Age group

18 years and older

Method of interview

Online interview

Supplementary notes

Base includes all respondents responsible for paying bills.

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Statistics on "Energy consumer experience in the UK"

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