Biggest problems of energy companies in Great Britain 2014

This statistic shows which problems with energy companies British consumers considered the most serious in 2014. 55 percent of respondents stated British energy companies were focused too much on profits, while 10 percent stated the information provided was hard to understand.

Biggest problems with energy companies in Great Britain in 2014

Share of the respondents
They are focused too much on profits55%
The information they provide is hard to understand10%
They are all big corporate brands that lack personality6%
They are not transparent enough about their actions for finances10%
They do not listen to their customers7%
They are not concerned enough about the environment4%
There is a lack of choice of which supplier I can choose3%
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Source

Release date

February 2014

Region

United Kingdom (Great Britain)

Survey time period

February 5-7, 2014

Number of respondents

1,732 respondents

Age group

18 years and older

Special properties

All respondents responsible for paying bills

Method of interview

Online interview

Supplementary notes

Survey question worded as follows: "Thinking about energy companies, apart from general energy prices, which of the following, if any, do you think are the biggest problems with energy companies at the moment? - the BIGGEST problem."

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Statistics on "Consumer experience of the energy market in the United Kingdom (UK)"

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