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Preferred channels for B2B communication in the U.S. 2013

Customer preferred communication channels for contacting B2B vendors in the United States as of October 2013

Preferred channels for B2B communication in the U.S. 2013 The graph shows customer preferred communication channels for contacting B2B vendors in the United States as of October 2013. B2B customers preferred e-mail communication (81 percent) to any other channel. Phone contact with vendors was placed second on the list with a 58 percent share.
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Customer preferred communication channels for contacting B2B vendors in the United States as of October 2013

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The graph shows customer preferred communication channels for contacting B2B vendors in the United States as of October 2013. B2B customers preferred e-mail communication (81 percent) to any other channel. Phone contact with vendors was placed second on the list with a 58 percent share.
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