Airports: least pleasant North America 2014

This statistic shows the least pleasant airports according to frequent travelers in North America as of September 2014. During the survey, New York LaGuardia airport was ranked the least pleasant airport to spend time in. The airport received an average score of just 3.8 out of ten for its shopping facilities.

Least pleasant airports according to frequent travelers in North America as of September 2014

Characteristic	Security	Restrooms	Shopping
New York LaGuardia (LGA)	6.1	4.7	3.8
Los Angeles International (LAX)	5.6	5.3	4.6
Newark Liberty International (EWR)	5.9	5.6	4.9
Miami International (MIA)	5.2	5.8	5.6
Ft. Lauderdale - Hollywood (FLL)	6.1	6.1	4.8
Washington Dulles (IAD)	5.6	6.3	5.1
New York John F. Kennedy (JFK)	5.9	6	5.4
Chicago O'Hare (ORD)	6	6.2	5.8
Philadelphia International (PHL)	6.2	6.3	6.1
Kansas City International (MCI)	7.5	6.7	4.4

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Release date

November 2014

More information

Region

Canada, United States

Survey time period

September to November 2014

Number of respondents

3,000+

Special properties

travelers who have taken at least one round-trip in the past year

Method of interview

Online survey

Supplementary notes

* 0 = worst experience, 10 = best experience.
Survey: respondents were asked to rate their most recent airport experience in the U.S. or Canada on a scale of one to ten for travel times, check-in and security; gate area, seating and restrooms; and restaurants, shopping and terminal layout.
Only the 36 U.S. and Canadian airports which received more than 30 reviews were included in the rankings.

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