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Digital shoppers: reasons for abandoning carts U.S. 2018
Digital shoppers: reasons for abandoning carts U.S. 2018
Primary reason for digital shoppers in the United States to abandon their carts as of November 2018
This statistic presents information on the primary reasons for digital shoppers to abandon their carts in the United States as of November 2018. During the most recent survey period, 63 percent of respondents stated they had abandoned shopping carts due to the cost of shipping.
Primary reason for digital shoppers in the United States to abandon their carts as of November 2018
Loading statistic...
| Share of respondents | |
|---|---|
| Shipping costs too much | 63% |
| Discount code doesn't work | 46% |
| Order takes forever to ship | 36% |
| Have to re-enter credit card info | 30% |
| Have to re-enter shipping info | 25% |
| Share of respondents | |
|---|---|
| Shipping costs too much | 63% |
| Discount code doesn't work | 46% |
| Order takes forever to ship | 36% |
| Have to re-enter credit card info | 30% |
| Have to re-enter shipping info | 25% |
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Description
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This statistic presents information on the primary reasons for digital shoppers to abandon their carts in the United States as of November 2018. During the most recent survey period, 63 percent of respondents stated they had abandoned shopping carts due to the cost of shipping.
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- Release date
- November 2018
- Region
- United States
- Survey time period
- November 2018
- Age group
- 18 years and older
- Method of interview
- Online survey
Source
- Show sources information
- Show publisher information
- Release date
- November 2018
More information
- Region
- United States
- Survey time period
- November 2018
- Age group
- 18 years and older
- Method of interview
- Online survey
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Online shopping behavior in the United States
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Statistics on "Online shopping behavior in the United States"
- Overview
The most important statistics
- U.S. customer satisfaction with online retail from 2000 to 2018 (index score)ACSI - U.S. customer satisfaction with online retail as of 2018
- Web-influenced retail sales in the United States from 2014 to 2020, by segment (in billion U.S. dollars)U.S. web-influenced retail sales 2014-2020, by segment
- Online shopping reach among online users in the United States as of December 2017, by deviceU.S. online shopping reach as of December 2017, by device
- Average value of online shopping orders in the United States as of 3rd quarter 2018, by device (in U.S. dollars)U.S. average online shopping order value 2018, by device
- Conversion rate of online shoppers in the United States as of 3rd quarter 2018U.S. online shopper conversion rate 2017-2018
- Conversion rate of online shoppers in the United States as of 3rd quarter 2018, by deviceU.S. online shopper conversion rate 2018, by device
- Distribution of time spent on retail sites vs. dollars spent in the United States as of 4th quarter 2017, by platformU.S. online retail user engagement and expenditure 2017, by platform
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- Behavior and attitudes
The most important statistics
- Online shopping and buying-related activities performed by internet users in the United States as of March 2018, by ageOnline shopping and buying-related activities by U.S. internet users in 2018, by age
- How important are each of the following to you when you shop for a product online?Important factors when shopping for a product online according to U.S. shoppers 2017
- Primary reason that internet users in the United States make digital purchases as of March 2018U.S. online user primary reasons to make online purchases 2018
- Online shopping frequency of internet users in the United States as of March 2017U.S. online shopping frequency 2014-2017
- Online shopping frequency of online shoppers in the United States as of April 2017, by genderU.S. online shopping frequency 2017, by gender
- Online shopping frequency of online shoppers in the United States as of April 2017, by product lineU.S. online shopping frequency 2017, by product line
- Which of these products do you buy online?U.S. online shopping products 2017, by category
- Which of the following products do you buy online the most?U.S. leading online retail products categories 2017
- Mobile
The most important statistics
- M-commerce share of total digital commerce spending in the United States from 2nd quarter 2010 to 4th quarter 2017Share of U.S. mobile e-commerce spending 2010-2017
- Reasons for consumers in the United States to not use their mobile device for shopping as of August 2016, by deviceFactors preventing purchases on mobile devices in the U.S. 2016
- Percentage of consumers in the United States who use their mobile phone for shopping related activities as of June 2017Leading shopping-related activities via mobile phone in the U.S. 2017
- How much of your online shopping do you do on a cell phone rather than on a computer?Degree of mobile vs desktop shopping preference in the U.S. 2017
- Using your mobile phone, have you done any of the following in the past 12 months?Mobile payment activities carried out by U.S. users 2015
- Mobile activities of online shoppers in the United States as of February 2017Mobile activities of U.S. online shoppers 2017
- Market reach of the most popular Apple iOS retail apps in the United States as of June 2018Leading iOS shopping app reach in the United States 2018
- Market reach of the most popular Android retail apps in the United States as of June 2018Leading Android shopping app reach in the United States 2018
- Path to purchase
The most important statistics
- Devices used to research and complete online purchase according to online shoppers in the United States as of February 2017Online research and shopping device preferences in the U.S. 2017
- Monthly time spent on online shopping by users in the United States as of December 2017, by shopper type (in minutes)U.S. monthly time spent online shopping 2017, by shopper type
- Monthly online shopping sessions generated by users in the United States as of December 2017, by shopper typeU.S. monthly online shopping sessions 2017, by user type
- Occurrence of leading apps during a shopping session for online shoppers in the United States as of December 2017Occurrence of apps during U.S. online shopping sessions 2017
- Most common app categories accessed before shopping device sessions in the United States as of December 2017Leading app categories accessed before shopping online in the U.S. 2017
- Most common app categories accessed after shopping device sessions in the United States as of December 2017Leading app categories accessed after shopping online in the U.S. 2017
- Most common apps accessed before shopping device sessions in the United States as of December 2017Leading apps accessed before shopping online in the U.S. 2017
- Most common apps accessed after shopping device sessions in the United States as of December 2017Leading apps accessed after shopping online in the U.S. 2017
- Order delivery
The most important statistics
- Delivery methods used by internet users in the United States for digital purchases as of February 2018, by age groupDelivery method preference of U.S. online shoppers 2018, by age group
- Items that internet users in the United States want to have vs. have received via same-day delivery as of February 2018, by categoryU.S. internet user same-day delivery usage 2018, by category
- Actions taken by digital shoppers in the United States to qualify for free shipping as of February 2017U.S. digital shopper free shipping qualification measures 2017
- How far do shipping costs influence your purchase decision when shopping online?Influence of shipping costs on purchase decisions among U.S. online shoppers 2017
- Which parcel service usually delivers the items you purchase online?Most used shipping service provider among U.S. online shoppers 2017
- Which of these services offered by shipping providers have you already used?Use of services offered by shipping providers among U.S. online shoppers 2017
- If the shipping was free of charge, when would you expect the delivery of your order?Expected order delivery with free shipping among U.S. online shoppers 2017
- How important is it for you to get your online purchases delivered to you within 2-3 working days?Importance of U.S. online purchase delivery within 2-3 working days 2017
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Global online shopping cart abandonment reasons 2016
- Share of the population who never shopped online in Denmark 2013-2017, by gender
- U.S. online shopping cart abandonment rate 2012-2015
- Global online shopping cart abandonment rate 2006-2017
- U.S. parent in-store smartphone usage while back-to-school shopping 2015
- Canada: delivery days resulting in online shopping cart abandonment 2013
- Frequency of online cart abandonment in the United Kingdom (UK) 2015
- Share of individuals who shop online in the Netherlands 2015, by shopping frequency
- Features leading to increased in-store spending in the United Kingdom (UK) 2015
- U.S. teen device preference for product research 2015
- Number of abandonments of horse racing fixtures in Great Britain from 2011 to 2016
- Percentage online shopping user South Korea 2017, by type
- Unsuccessful developing melanoma drugs in the U.S. 1998-2014
- Share of young people who could be happy without media in Sweden 2016, by media type
- Unsuccessful developing lung cancer drugs in the U.S. 1998-2014
- Reports & dispatches for stray dogs in Seoul, South Korea 2014-2017
- Seoul residents' urge to give up their pets 2016
- Reasons to not shop online in the Netherlands 2015
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Studies
- E-commerce in Mexico
- Webshoppers 38th Edition
- Monetate EQ1 2018
- Monetate EQ2 2018
- Monetate EQ3 2018
- Monetate EQ4 2017
- Monetate EQ1 2017
- Monetate EQ2 2017
- Monetate EQ3 2017
- Webshoppers 34th Edition
- Monetate EQ3 2016
- Webshoppers 35th Edition
- Monetate EQ4 2016
- Information Economy Report 2015
- Monetate EQ2 2016
Statistics on "Online shopping behavior in the United States"
- U.S. customer satisfaction with online retail from 2000 to 2018 (index score)
- Web-influenced retail sales in the United States from 2014 to 2020, by segment (in billion U.S. dollars)
- Online shopping reach among online users in the United States as of December 2017, by device
- Average value of online shopping orders in the United States as of 3rd quarter 2018, by device (in U.S. dollars)
- Conversion rate of online shoppers in the United States as of 3rd quarter 2018
- Conversion rate of online shoppers in the United States as of 3rd quarter 2018, by device
- Distribution of time spent on retail sites vs. dollars spent in the United States as of 4th quarter 2017, by platform
- Have you ever purchased something from the following online shops?
- Most popular online shops according to online shoppers in the United States 2017, by shopping frequency
- Online shopping and buying-related activities performed by internet users in the United States as of March 2018, by age
- How important are each of the following to you when you shop for a product online?
- Primary reason that internet users in the United States make digital purchases as of March 2018
- Online shopping frequency of internet users in the United States as of March 2017
- Online shopping frequency of online shoppers in the United States as of April 2017, by gender
- Online shopping frequency of online shoppers in the United States as of April 2017, by product line
- Which of these products do you buy online?
- Which of the following products do you buy online the most?
- In which cases do you prefer to buy products online?
- Whose recommendations are you most likely to trust when you have to choose between different products?
- When do you usually do your online shopping?
- Between similar products online, which of the following has driven you to pay for a higher priced option?
- Stage of the digital purchase process that makes digital buyers in the United States happiest as of May 2018
- Consideration of new shopping technologies among consumers in the United States as of September 2017
- Primary reason for digital shoppers in the United States to abandon their carts as of November 2018
- Products and service categories most commonly abandoned in their digital shopping carts by internet users in the United States as of March 2018
- M-commerce share of total digital commerce spending in the United States from 2nd quarter 2010 to 4th quarter 2017
- Reasons for consumers in the United States to not use their mobile device for shopping as of August 2016, by device
- Percentage of consumers in the United States who use their mobile phone for shopping related activities as of June 2017
- How much of your online shopping do you do on a cell phone rather than on a computer?
- Using your mobile phone, have you done any of the following in the past 12 months?
- Mobile activities of online shoppers in the United States as of February 2017
- Market reach of the most popular Apple iOS retail apps in the United States as of June 2018
- Market reach of the most popular Android retail apps in the United States as of June 2018
- Most popular mobile shopping apps in the United States as of October 2018, by reach
- Most popular mobile shopping apps in the United States as of October 2018, by monthly users (in millions)
- Devices used to research and complete online purchase according to online shoppers in the United States as of February 2017
- Monthly time spent on online shopping by users in the United States as of December 2017, by shopper type (in minutes)
- Monthly online shopping sessions generated by users in the United States as of December 2017, by shopper type
- Occurrence of leading apps during a shopping session for online shoppers in the United States as of December 2017
- Most common app categories accessed before shopping device sessions in the United States as of December 2017
- Most common app categories accessed after shopping device sessions in the United States as of December 2017
- Most common apps accessed before shopping device sessions in the United States as of December 2017
- Most common apps accessed after shopping device sessions in the United States as of December 2017
- Most common purchase influences of online shoppers in the United States in 2017
- Sources that influence purchase decisions of digital buyers in the United States as of August 2017, by category
- Which of the following channels do you use today when researching products from an online retailer?
- Number of reviews read by online shoppers in the United States when purchasing selected types of products online in 2017
- When looking for a new product, how frequently do you read online reviews before purchasing the product?
- When looking for a new product, how important are the online reviews before deciding to purchase the product?
- Which types of products or brands have you read online reviews about before purchasing the product?
- Which of the following sources have you used to read online reviews within the last six months about products and service providers?
- Most popular channels for researching products from an online retailer according to shoppers in the United States as of August 2017, by age group
- Most popular channels for online retailer purchases according to shoppers in the United States as of August 2017, by age group
- Which of the following channels do you use today when buying products from an online retailer?
- Preferred purchase methods for selected types of products according to shoppers in the United States as of May 2017
- Most frequently used paths to purchase with multi-channel retailers according to online shoppers in the United States as of February 2017
- Delivery methods used by internet users in the United States for digital purchases as of February 2018, by age group
- Items that internet users in the United States want to have vs. have received via same-day delivery as of February 2018, by category
- Actions taken by digital shoppers in the United States to qualify for free shipping as of February 2017
- How far do shipping costs influence your purchase decision when shopping online?
- Which parcel service usually delivers the items you purchase online?
- Which of these services offered by shipping providers have you already used?
- If the shipping was free of charge, when would you expect the delivery of your order?
- How important is it for you to get your online purchases delivered to you within 2-3 working days?
- Would you use the option to have your order delivered by a robot?
- Would you use the option to have your order delivered by a drone?
- What percentage of items you order online do you return?
- In which cases do you return items you purchased online?
- What were the reasons that made you/would make you cancel an order process?
- Most common bad online shopping experiences according to online shoppers in the United States as of April 2017
- Most common reasons for dissatisfaction with online order shipping providers according to online shoppers in the United States as of April 2017
- Most important online shopping delivery elements to be actioned by e-retailers according to global online shoppers as of October 2017
- Primary reason for digital shoppers worldwide to abandon their carts as of September 2016
- Share of the individuals who have never shopped online in Denmark from 2013 to 2017, by gender
- Online shopping cart abandonment rate in the United States from 1st quarter 2012 to 4th quarter 2015
- Online shopping cart abandonment rate worldwide from 2006 to 2017
- Ways in which parent smartphone owners in the United States use their device while back-to-school shopping in-store as of August 2015
- Number of days for delivery which resulted in abandonment of online shopping cart in Canada as of April 2013
- Have you ever not finished checking out?
- Share of individuals who shop online in the Netherlands in 2015, by shopping frequency
- Increased average spending amount of digital shoppers in the UK, based on the availability of selected retailer features April 2015 (in GBP)
- Preferred devices for browsing products according to teen digital shoppers in the United States as of September 2015
- Number of abandonments of horse racing fixtures in accordance with the British Horseracing Authority* in Great Britain from 2011 to 2016, by type
- Share of people using the internet to buy something online in South Korea in 2017, by type of population
- Number of unsuccessful melanoma drugs in development in the United States from 1998 to 2014
- Share of young people who could be happy without media in Sweden in 2016, by media type
- Number of unsuccessful lung cancer drugs in the United States from 1998 to 2014
- Number of reported and dispatched cases concerning abandoned dogs in Seoul, South Korea from 2014 to October 2017 (in 1,000s)
- Experience of an urge to abandon their pets among inhabitants of Seoul, South Korea in 2016
- What reasons do you have to not shop online?*
- Share of digital users who would increase in-store visits based on the availability of selected retailer features in the United Kingdom (UK) in April 2015
- Which problems have you experienced while shopping online?*
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