Europe: e-government service problems 2013

This statistic presents the share of e-government users in selected European countries who had experienced problems with using e-government websites in 2013. In 2013, 46 percent of Danish e-government users had experienced problems with online public services.

European e-government users who experienced problems when using online government websites in 2013

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Release date

December 2014



Survey time period


Supplementary notes

Within the last 12 months before the survey for private purposes. Derived variable on use of eGovernment services. Individuals used at least one of the following services: for obtaining services from public authorities websites, for downloading official forms, for sending filled in forms.
Data on Czech Republic and Germany unavailable.

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Statistics on "E-government"

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