European e-government service usage problems 2013

This statistic presents the share of e-government users in selected European countries who had experienced problems with using e-government websites in 2013. In 2013, 46 percent of Danish e-government users had experienced problems with online public services.

European e-government users who experienced problems when using online government websites in 2013

Characteristic	Share of e-government users
European Union (28 countries)	41%
European Union (27 countries)	41%
Belgium	61%
Bulgaria	46%
Denmark	46%
Estonia	35%
Ireland	21%
Greece	32%
Spain	42%
France	39%
Croatia	58%
Italy	49%
Cyprus	34%
Latvia	23%
Lithuania	22%
Luxembourg	38%
Hungary	30%
Malta	37%
Netherlands	38%
Austria	26%
Poland	48%
Portugal	49%
Romania	83%
Slovenia	33%
Slovakia	59%
Finland	48%
Sweden	43%
United Kingdom	38%
Iceland	33%
Norway	40%
Turkey	48%

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Release date

December 2014

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Region

Europe

Survey time period

2013

Supplementary notes

Within the last 12 months before the survey for private purposes. Derived variable on use of eGovernment services. Individuals used at least one of the following services: for obtaining services from public authorities websites, for downloading official forms, for sending filled in forms.
Data on Czech Republic and Germany unavailable.

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