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United Kingdom (UK) banks: current account services rated by customers in 2014
United Kingdom (UK) banks: current account services rated by customers in 2014
Current account services rated according to United Kingdom (UK) bank customers as of August 2014
This statistic shows an evaluation of the banking services offered to current account holders of leading United Kingdom (UK) banks as of August 2014. At that time, the customer ratings for First Direct ensured the highest spot in the ranking: 92 percent of customers thought that current account services offered by this bank were great.
Current account services rated according to United Kingdom (UK) bank customers as of August 2014
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| Great | OK | Poor | |
|---|---|---|---|
| First Direct | 92 | 6 | 2 |
| Santander | 72 | 22 | 6 |
| Smile (part of co-op bank) | 72 | 22 | 7 |
| The Co-op | 70 | 23 | 7 |
| Nationwide | 69 | 25 | 6 |
| Halifax | 55 | 36 | 9 |
| TSB | 52 | 36 | 12 |
| Bank of Scotland | 49 | 39 | 12 |
| Lloyds Bank | 47 | 40 | 13 |
| RBS | 46 | 37 | 17 |
| Yorkshire Bank | 45 | 45 | 12 |
| HSBC | 42 | 43 | 15 |
| NatWest | 38 | 46 | 15 |
| Barclays | 38 | 36 | 26 |
| Great | OK | Poor | |
|---|---|---|---|
| First Direct | 92 | 6 | 2 |
| Santander | 72 | 22 | 6 |
| Smile (part of co-op bank) | 72 | 22 | 7 |
| The Co-op | 70 | 23 | 7 |
| Nationwide | 69 | 25 | 6 |
| Halifax | 55 | 36 | 9 |
| TSB | 52 | 36 | 12 |
| Bank of Scotland | 49 | 39 | 12 |
| Lloyds Bank | 47 | 40 | 13 |
| RBS | 46 | 37 | 17 |
| Yorkshire Bank | 45 | 45 | 12 |
| HSBC | 42 | 43 | 15 |
| NatWest | 38 | 46 | 15 |
| Barclays | 38 | 36 | 26 |
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This statistic shows an evaluation of the banking services offered to current account holders of leading United Kingdom (UK) banks as of August 2014. At that time, the customer ratings for First Direct ensured the highest spot in the ranking: 92 percent of customers thought that current account services offered by this bank were great.
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- Release date
- August 2014
- Region
- United Kingdom
- Survey time period
- August 2014
Source
- Show sources information
- Show publisher information
- Release date
- August 2014
More information
- Region
- United Kingdom
- Survey time period
- August 2014
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Statistics on "Current bank accounts in the United Kingdom (UK)"
- Current bank accounts market
The most important statistics
- Market share of current accounts of leading United Kingdom (UK) banks in 2014Account market share of leading UK banks in 2014
- Leading current account providers in the United Kingdom (UK) as of November 2015, by account interest rate*Leading current account providers in the UK 2015, by account interest rate
- Number of current accounts per customer in the United Kingdom (UK) in 2015Number of current bank accounts held by adults in the UK 2015
- Length of time holders used the account as the main current account in the United Kingdom (UK) in 2015Banking: length of time account used as main current account UK 2015
- Bank services used by personal current account holders in the United Kingdom (UK) in 2015Distribution of current account holders use of bank services UK 2015
- Share of adults who own a current account in the United Kingdom (UK) as of 2015, by family financial statusAdults with own current account United Kingdom (UK) 2015, by family financial status
- Holders of personal current bank accounts in the United Kingdom (UK) in 2015, by age Distribution of current accounts ownership in the UK in 2015, by age
- Distribution of personal current bank accounts holders in the United Kingdom (UK) in 2015, by number of accountsDistribution of holders of current accounts in the UK in 2015, by account number
- Current accounts: banking channels
The most important statistics
- Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015Frequency of current account holders bank services usage UK 2015
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age groupFrequency of smartphone or tablet banking by current account holders UK 2015, by age
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders internet banking services usage in the UK 2015
- Frequency of telephone banking use by personal account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders telephone banking services use in the UK 2015
- Frequency of branch banking by current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders branch banking services use in the UK 2015
- Internet banking frequency of current account holders in the United Kingdom (UK) in 2015, by branch use Frequency of account holders internet banking use by branch usage in the UK 2015
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015Frequency of visits to main current account bank branch UK 2015
- Importance of bank branch availability locally in the United Kingdom (UK) in 2015Importance of local bank branch availability in the UK 2015
- Current accounts: satisfaction of account holder
The most important statistics
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018Current account holder satisfaction levels for UK-operating banks in 2018
- Account holders' opinion on there being real differences between banks in the current accounts that they offer in the United Kingdom (UK) in 2015Views on banking: opinions on banks' current accounts offers in the UK 2015
- Current account services rated according to United Kingdom (UK) bank customers as of August 2014United Kingdom (UK) banks: current account services rated by customers in 2014
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015Level of satisfaction with the banking app of main bank in the UK 2015
- Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015Level of satisfaction with problem handling processes by the main bank UK 2015
- Customer opinion on the level of charges by their main current account bank in the United Kingdom (UK) in 2015Importance of charges levelled by main current account bank in the UK 2015
- Switching the current bank account
The most important statistics
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014UK banking: customer switching intentions 2013-2014
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014 UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018Current account switch service: customer awareness levels in the UK 2016-2018
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018Current account switches of United Kingdom (UK) banks Q3 2018, by gain or loss
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018Current bank account switching numbers in the United Kingdom (UK) 2016-2018
- Extent to which customers worry that things will go wrong if they switch their current account in the United Kingdom (UK) in 2015Views on banking: customers worries related to switching bank accounts UK 2015
- Shopping around for the current bank account
The most important statistics
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered in the United Kingdom (UK) 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered United Kingdom 2015, by gender
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered by homeowners (UK) 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered by renters in the UK in 2015
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Value of incentives for current account switching in the UK 2016, by provider
- Distribution of current accounts on the market United Kingdom (UK) 2016, by type
- Number of current accounts on the market United Kingdom (UK) 2012-2016, by type
- Current accounts available with monthly fees United Kingdom (UK) 2012-2016, by fee
- Most common features included in packaged current accounts United Kingdom (UK) 2016
- Financial complaints distribution regarding various products in the UK 2017-2018
- Italy: reasons for internet banking usage via pc 2017
- Online banking usage for Aegon customers in the Netherlands 2017
- Online banking in Chile: growth of mobile services 2016-2018
- Main account types and services by F van Lanschot Bankiers customers Netherlands 2017
- Overdraft on accounts of adults who switched or did not switch bank accounts UK 2015
- Importance of having a bank branch nearby home in the United Kingdom (UK) in 2014
- Consumers with an active current account in the UK 2015, by family financial status
- Nationwide Building Society: current accounts market share in the UK in 2011-2018
- Current accounts balance: Clydesdale Bank in the UK 2014-2018
- Chile: cash management services reach 2015
- Manufacture of fasteners and screw machine products revenue in Romania 2010-2022
Statistics on "Current bank accounts in the United Kingdom (UK)"
- Market share of current accounts of leading United Kingdom (UK) banks in 2014
- Leading current account providers in the United Kingdom (UK) as of November 2015, by account interest rate*
- Number of current accounts per customer in the United Kingdom (UK) in 2015
- Length of time holders used the account as the main current account in the United Kingdom (UK) in 2015
- Bank services used by personal current account holders in the United Kingdom (UK) in 2015
- Share of adults who own a current account in the United Kingdom (UK) as of 2015, by family financial status
- Holders of personal current bank accounts in the United Kingdom (UK) in 2015, by age
- Distribution of personal current bank accounts holders in the United Kingdom (UK) in 2015, by number of accounts
- Additional financial products* ownership according to current account holders in the United Kingdom (UK) in 2015, by number of products
- Number of days overdrawn monthly on the main personal current account in the last 12 months in the United Kingdom (UK) in 2015
- Extent to which people agree they like to keep a close eye on money in their current account in the United Kingdom (UK) in 2015
- Likelihood of consumers sharing current account balance information in open banking data context in the United Kingdom (UK) in 2015*
- Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age group
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of telephone banking use by personal account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of branch banking by current account holders in the United Kingdom (UK) in 2015, by age group
- Internet banking frequency of current account holders in the United Kingdom (UK) in 2015, by branch use
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015
- Importance of bank branch availability locally in the United Kingdom (UK) in 2015
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018
- Account holders' opinion on there being real differences between banks in the current accounts that they offer in the United Kingdom (UK) in 2015
- Current account services rated according to United Kingdom (UK) bank customers as of August 2014
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015
- Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015
- Customer opinion on the level of charges by their main current account bank in the United Kingdom (UK) in 2015
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014
- Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018
- Extent to which customers worry that things will go wrong if they switch their current account in the United Kingdom (UK) in 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- Value of selected current banking account switching incentives on the market in the United Kingdom as of June 2016, by provider
- Distribution of personal current banking accounts on the market in the United Kingdom as of June 2016, by type
- Number of personal current banking accounts on the market in the United Kingdom from 2012 to 2016, by type
- Number of personal current banking accounts with monthly fees available in the United Kingdom as of June 2016, by fee bracket and account type
- Popular features included in packaged current banking accounts in the United Kingdom as of June 2016
- Share of new financial-related complaints to the Financial Ombudsman in the United Kingdom (UK) between April 2017 to March 2018, by product type*
- When you access internet banking via your personal computer, what do you use it for?
- How often do Aegon customers use online banking?
- Change in the number of mobile banking services in Chile from 2016 to 2018
- Which accounts/services do you use at F. van Lanschot Bankiers?
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by months overdrawn
- United Kingdom: Is it important or unimportant to you to have a bank branch close to where you live?
- Share of consumers with an active current account in the United Kingdom (UK) as of 2015, by family financial status
- Current account market share of the British-headquartered Nationwide Building Society from 2011 to 2018
- Total current accounts balance for the Clydesdale Bank PLC in the United Kingdom (UK) from 2014 to 2018 (in million GBP)
- Share of population using selected cash management services in Chile in 2015
- Manufacture of fasteners and screw machine products revenue in Romania from 2010 to 2022 (in million U.S. dollars)
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