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United Kingdom (UK) banks: current account services rated by customers in 2014
United Kingdom (UK) banks: current account services rated by customers in 2014
Current account services rated according to United Kingdom (UK) bank customers as of August 2014
by Statista Research Department,
last edited
Aug 28, 2014
This statistic shows an evaluation of the banking services offered to current account holders of leading United Kingdom (UK) banks as of August 2014. At that time, the customer ratings for First Direct ensured the highest spot in the ranking: 92 percent of customers thought that current account services offered by this bank were great.
Current account services rated according to United Kingdom (UK) bank customers as of August 2014
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| Great | OK | Poor | |
|---|---|---|---|
| First Direct | 92 | 6 | 2 |
| Santander | 72 | 22 | 6 |
| Smile (part of co-op bank) | 72 | 22 | 7 |
| The Co-op | 70 | 23 | 7 |
| Nationwide | 69 | 25 | 6 |
| Halifax | 55 | 36 | 9 |
| TSB | 52 | 36 | 12 |
| Bank of Scotland | 49 | 39 | 12 |
| Lloyds Bank | 47 | 40 | 13 |
| RBS | 46 | 37 | 17 |
| Yorkshire Bank | 45 | 45 | 12 |
| HSBC | 42 | 43 | 15 |
| NatWest | 38 | 46 | 15 |
| Barclays | 38 | 36 | 26 |
| Great | OK | Poor | |
|---|---|---|---|
| First Direct | 92 | 6 | 2 |
| Santander | 72 | 22 | 6 |
| Smile (part of co-op bank) | 72 | 22 | 7 |
| The Co-op | 70 | 23 | 7 |
| Nationwide | 69 | 25 | 6 |
| Halifax | 55 | 36 | 9 |
| TSB | 52 | 36 | 12 |
| Bank of Scotland | 49 | 39 | 12 |
| Lloyds Bank | 47 | 40 | 13 |
| RBS | 46 | 37 | 17 |
| Yorkshire Bank | 45 | 45 | 12 |
| HSBC | 42 | 43 | 15 |
| NatWest | 38 | 46 | 15 |
| Barclays | 38 | 36 | 26 |
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by Statista Research Department,
last edited
Aug 28, 2014
This statistic shows an evaluation of the banking services offered to current account holders of leading United Kingdom (UK) banks as of August 2014. At that time, the customer ratings for First Direct ensured the highest spot in the ranking: 92 percent of customers thought that current account services offered by this bank were great.
- Show sources information
- Show publisher information
- Release date
- August 2014
- Region
- United Kingdom
- Survey time period
- August 2014
Source
- Show sources information
- Show publisher information
- Release date
- August 2014
More information
- Region
- United Kingdom
- Survey time period
- August 2014
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Statistics on "Current bank accounts in the United Kingdom (UK)"
- Current bank accounts market
The most important statistics
- Market share of current accounts of leading United Kingdom (UK) banks in 2014Account market share of leading UK banks in 2014
- Leading current account providers in the United Kingdom (UK) as of November 2015, by account interest rate*Leading current account providers in the UK 2015, by account interest rate
- Number of current accounts per customer in the United Kingdom (UK) in 2015Number of current bank accounts held by adults in the UK 2015
- Length of time holders used the account as the main current account in the United Kingdom (UK) in 2015Banking: length of time account used as main current account UK 2015
- Bank services used by personal current account holders in the United Kingdom (UK) in 2015Distribution of current account holders use of bank services UK 2015
- Share of adults who own a current account in the United Kingdom (UK) as of 2015, by family financial statusAdults with own current account United Kingdom (UK) 2015, by family financial status
- Holders of personal current bank accounts in the United Kingdom (UK) in 2015, by age Distribution of current accounts ownership in the UK in 2015, by age
- Distribution of personal current bank accounts holders in the United Kingdom (UK) in 2015, by number of accountsDistribution of holders of current accounts in the UK in 2015, by account number
- Current accounts: banking channels
The most important statistics
- Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015Frequency of current account holders bank services usage UK 2015
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age groupFrequency of smartphone or tablet banking by current account holders UK 2015, by age
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders internet banking services usage in the UK 2015
- Frequency of telephone banking use by personal account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders telephone banking services use in the UK 2015
- Frequency of branch banking by current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders branch banking services use in the UK 2015
- Internet banking frequency of current account holders in the United Kingdom (UK) in 2015, by branch use Frequency of account holders internet banking use by branch usage in the UK 2015
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015Frequency of visits to main current account bank branch UK 2015
- Importance of bank branch availability locally in the United Kingdom (UK) in 2015Importance of local bank branch availability in the UK 2015
- Current accounts: satisfaction of account holder
The most important statistics
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of July 2019Current account holder satisfaction levels for UK-operating banks 2019
- Account holders' opinion on there being real differences between banks in the current accounts that they offer in the United Kingdom (UK) in 2015Views on banking: opinions on banks' current accounts offers in the UK 2015
- Current account services rated according to United Kingdom (UK) bank customers as of August 2014United Kingdom (UK) banks: current account services rated by customers in 2014
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015Level of satisfaction with the banking app of main bank in the UK 2015
- Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015Level of satisfaction with problem handling processes by the main bank UK 2015
- Customer opinion on the level of charges by their main current account bank in the United Kingdom (UK) in 2015Importance of charges levelled by main current account bank in the UK 2015
- Switching the current bank account
The most important statistics
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014UK banking: customer switching intentions 2013-2014
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014 UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018Current account switch service: customer awareness levels in the UK 2016-2018
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 1st quarter 2019Current account switches of United Kingdom (UK) banks Q1 2019, by gain or loss
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018Current bank account switching numbers in the United Kingdom (UK) 2016-2018
- Extent to which customers worry that things will go wrong if they switch their current account in the United Kingdom (UK) in 2015Views on banking: customers worries related to switching bank accounts UK 2015
- Shopping around for the current bank account
The most important statistics
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered in the United Kingdom (UK) 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered United Kingdom 2015, by gender
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered by homeowners (UK) 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered by renters in the UK in 2015
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Statistics
- Distribution of current accounts on the market United Kingdom (UK) 2016, by type
- Most common features included in packaged current accounts United Kingdom (UK) 2016
- Number of current accounts on the market United Kingdom (UK) 2012-2016, by type
- Current accounts available with monthly fees United Kingdom (UK) 2012-2016, by fee
- Value of incentives for current account switching in the UK 2016, by provider
- Financial complaints distribution regarding various products in the UK 2018-2019
- Italy: reasons for internet banking usage via pc 2017
- Italy: bank customers distribution 2017, by bank type
- Italy: satisfaction with online banking services 2018
- Main account types and services by ING Bank customers in the Netherlands 2017
- Main current account: average amount of overdraft in the UK 2015
- Reasons for switching current bank accounts UK 2015
- Leading credit card companies by customer satisfaction in the UK 2018
- Online banking usage for Argenta customers in the Netherlands 2017
- Leading EU banks: in and out of tax havens banking figures in 2015
- Current accounts balance: Clydesdale Bank in the UK 2014-2018
- Channels used to perform routine transactions in the U.S. 2016, by generation
- Colombia: financial transactions conducted over the internet 2014-2017
- Ductile iron castings for piston engines: sales value in the UK 2008 to 2016
Statistics on "Current bank accounts in the United Kingdom (UK) - Current bank accounts market"
- Account market share of leading UK banks in 2014
- Leading current account providers in the UK 2015, by account interest rate
- Number of current bank accounts held by adults in the UK 2015
- Banking: length of time account used as main current account UK 2015
- Distribution of current account holders use of bank services UK 2015
- Adults with own current account United Kingdom (UK) 2015, by family financial status
- Distribution of current accounts ownership in the UK in 2015, by age
- Distribution of holders of current accounts in the UK in 2015, by account number
- Number of additional financial products held by main account clients in UK 2015
- Number of overdraft days per month on main current bank account UK 2015
- Views on banking: customers keeping track of their current account UK 2015
- Likelihood of sharing current bank account balance data in the United Kingdom in 2015
Statistics on "Current bank accounts in the United Kingdom (UK) - Current accounts: banking channels"
- Frequency of current account holders bank services usage UK 2015
- Frequency of smartphone or tablet banking by current account holders UK 2015, by age
- Frequency of account holders internet banking services usage in the UK 2015
- Frequency of account holders telephone banking services use in the UK 2015
- Frequency of account holders branch banking services use in the UK 2015
- Frequency of account holders internet banking use by branch usage in the UK 2015
- Frequency of visits to main current account bank branch UK 2015
- Importance of local bank branch availability in the UK 2015
Statistics on "Current bank accounts in the United Kingdom (UK) - Current accounts: satisfaction of account holder"
- Current account holder satisfaction levels for UK-operating banks 2019
- Views on banking: opinions on banks' current accounts offers in the UK 2015
- United Kingdom (UK) banks: current account services rated by customers in 2014
- Level of satisfaction with the banking app of main bank in the UK 2015
- Level of satisfaction with problem handling processes by the main bank UK 2015
- Importance of charges levelled by main current account bank in the UK 2015
Statistics on "Current bank accounts in the United Kingdom (UK) - Switching the current bank account"
- UK banking: customer switching intentions 2013-2014
- UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Current account switch service: customer awareness levels in the UK 2016-2018
- Current account switches of United Kingdom (UK) banks Q1 2019, by gain or loss
- Current bank account switching numbers in the United Kingdom (UK) 2016-2018
- Views on banking: customers worries related to switching bank accounts UK 2015
Statistics on "Current bank accounts in the United Kingdom (UK) - Shopping around for the current bank account"
- Number of current account suppliers considered in the United Kingdom (UK) 2015
- Number of current account suppliers considered United Kingdom 2015, by gender
- Number of current account suppliers considered by homeowners (UK) 2015
- Number of current account suppliers considered by renters in the UK in 2015
Further related statistics
- Distribution of current accounts on the market United Kingdom (UK) 2016, by type
- Most common features included in packaged current accounts United Kingdom (UK) 2016
- Number of current accounts on the market United Kingdom (UK) 2012-2016, by type
- Current accounts available with monthly fees United Kingdom (UK) 2012-2016, by fee
- Value of incentives for current account switching in the UK 2016, by provider
- Financial complaints distribution regarding various products in the UK 2018-2019
- Italy: reasons for internet banking usage via pc 2017
- Italy: bank customers distribution 2017, by bank type
- Italy: satisfaction with online banking services 2018
- Main account types and services by ING Bank customers in the Netherlands 2017
- Main current account: average amount of overdraft in the UK 2015
- Reasons for switching current bank accounts UK 2015
- Leading credit card companies by customer satisfaction in the UK 2018
- Online banking usage for Argenta customers in the Netherlands 2017
- Leading EU banks: in and out of tax havens banking figures in 2015
- Current accounts balance: Clydesdale Bank in the UK 2014-2018
- Channels used to perform routine transactions in the U.S. 2016, by generation
- Colombia: financial transactions conducted over the internet 2014-2017
- Ductile iron castings for piston engines: sales value in the UK 2008 to 2016
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