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Leading banks according to saving account holders satisfaction level in the UK 2014

This statistic presents the average satisfaction scores for personal saving accounts in leading banks in the United Kingdom (UK), as of 2014. In that time, First Direct bank scored highest with 67 percent of respondents satisfied with their saving account services.

Leading banks in the United Kingdom (UK) in 2014, by satisfaction levels of savings account holders

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Release date

November 2014


United Kingdom

Survey time period

March 2014

Number of respondents

5,138 respondents

Method of interview

Online panel

Supplementary notes

The source adds the following information: "Score are Which?’s composite measure of customer satisfaction and likelihood to recommend. Providers shown here have a minimum sample size of 30 responses in at least two product areas. This survey was conducted in March 2014. "

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