Leading banks according to saving account holders satisfaction level in the UK 2014

This statistic presents the average satisfaction scores for personal saving accounts in leading banks in the United Kingdom (UK), as of 2014. In that time, First Direct bank scored highest with 67 percent of respondents satisfied with their saving account services.

Leading banks in the United Kingdom (UK) in 2014, by satisfaction levels of savings account holders

Share of respondents
First Direct 67%
Nationwide Building Society 58%
TSB 57%
Virgin Money 52%
Lloyds Bank 52%
HSBC 52%
Santander 51%
NatWest 50%
The Co-Operative Bank 50%
Barclays 50%
Royal Bank of Scotland 47%
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Source

Release date

November 2014

Region

United Kingdom

Survey time period

March 2014

Number of respondents

5,138 respondents

Method of interview

Online panel

Supplementary notes

The source adds the following information: "Score are Which?’s composite measure of customer satisfaction and likelihood to recommend. Providers shown here have a minimum sample size of 30 responses in at least two product areas. This survey was conducted in March 2014. "

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