As of 2022, the top three used services to make voice calls using the internet in the United Kingdom (UK) were: WhatsApp, Facebook Messenger, and FaceTime with a share of 75, 39 and 44 percent respectively.Within these three groups of respondents, older generations most likely used WhatsApp, while younger generations had an even distribution of using WhatsApp, Zoom, and FaceTime..Although, Facebook was available before FaceTime and Whatsapp, the use of Facetime and Whatsapp for voice calls was higher than that of Facebook.
Which supplier does/ did your household use to make voice calls using the internet?
those in a household where someone has have ever used a service to make voice or video calls using the internet at home
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "Which supplier or service does/ did your household use to make voice calls using the internet? (MULTI CODE)"
Multiple answers were possible.
*Received less than one percent of responses.
The source adds the following information: "Data is tested at the 95% confidence level."
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Ofcom. (June 24, 2022). Which supplier does/ did your household use to make voice calls using the internet? [Graph]. In Statista. Retrieved March 15, 2025, from https://www.statista.com/statistics/387716/market-share-of-voice-calls-over-the-internet-providers-in-the-uk/?__sso_cookie_checker=failed
Ofcom. "Which supplier does/ did your household use to make voice calls using the internet?." Chart. June 24, 2022. Statista. Accessed March 15, 2025. https://www.statista.com/statistics/387716/market-share-of-voice-calls-over-the-internet-providers-in-the-uk/?__sso_cookie_checker=failed
Ofcom. (2022). Which supplier does/ did your household use to make voice calls using the internet?. Statista. Statista Inc.. Accessed: March 15, 2025. https://www.statista.com/statistics/387716/market-share-of-voice-calls-over-the-internet-providers-in-the-uk/?__sso_cookie_checker=failed
Ofcom. "Which Supplier Does/ Did Your Household Use to Make Voice Calls Using The Internet?." Statista, Statista Inc., 24 Jun 2022, https://www.statista.com/statistics/387716/market-share-of-voice-calls-over-the-internet-providers-in-the-uk/?__sso_cookie_checker=failed
Ofcom, Which supplier does/ did your household use to make voice calls using the internet? Statista, https://www.statista.com/statistics/387716/market-share-of-voice-calls-over-the-internet-providers-in-the-uk/?__sso_cookie_checker=failed (last visited March 15, 2025)
Which supplier does/ did your household use to make voice calls using the internet? [Graph], Ofcom, June 24, 2022. [Online]. Available: https://www.statista.com/statistics/387716/market-share-of-voice-calls-over-the-internet-providers-in-the-uk/?__sso_cookie_checker=failed
