Retail banking: customer experience index in Central and Eastern Europe 2016

This statistic provides information on the level of the customer experience index for retail banking customers, utilising services in selected Central and Eastern European countries as of 2016. The index points equaled 80.4 for the Czech Republic during the time of measurement.

Retail banking customer experience index level for selected Central and Eastern European countries as of 2016

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Sources

Release date

April 2016

Region

Europe

Survey time period

2016

Number of respondents

16,000 respondents

Special properties

retail banking customers from 32 countries

Supplementary notes

Higher numbers reflect a better customer experience.

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