In the period of 2019 to 2020, customer satisfaction decreased from 85 percent to 84 percent. This percentage is the lowest since 2014/2015, when customer satisfaction was also at 84 percent.
Passenger satisfaction evaluation of the London Underground from 2004/05 to 2019/20
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Transport for London. (May 13, 2019). Passenger satisfaction evaluation of the London Underground from 2004/05 to 2019/20 [Graph]. In Statista. Retrieved July 16, 2020, from https://www.statista.com/statistics/412796/london-underground-customer-satisfaction/
Transport for London. "Passenger satisfaction evaluation of the London Underground from 2004/05 to 2019/20." Chart. May 13, 2019. Statista. Accessed July 16, 2020. https://www.statista.com/statistics/412796/london-underground-customer-satisfaction/
Transport for London. (2019). Passenger satisfaction evaluation of the London Underground from 2004/05 to 2019/20. Statista. Statista Inc.. Accessed: July 16, 2020. https://www.statista.com/statistics/412796/london-underground-customer-satisfaction/
Transport for London. "Passenger Satisfaction Evaluation of The London Underground from 2004/05 to 2019/20." Statista, Statista Inc., 13 May 2019, https://www.statista.com/statistics/412796/london-underground-customer-satisfaction/
Transport for London, Passenger satisfaction evaluation of the London Underground from 2004/05 to 2019/20 Statista, https://www.statista.com/statistics/412796/london-underground-customer-satisfaction/ (last visited July 16, 2020)
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