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Customer satisfaction evaluation London Underground 2004-2018
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Customer satisfaction evaluation London Underground 2004-2018
Passenger satisfaction evaluation of the London Underground from 2004/05 to 2017/18
by N. Sönnichsen,
last edited
Jan 17, 2019
This statistic shows the overall customer satisfaction score for the London Underground from 2004/05 to 2017/18. In the period of consideration, customer satisfaction has been increasing, amounting to 85 percent in 2017/18.
Passenger satisfaction evaluation of the London Underground from 2004/05 to 2017/18
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Description
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More information
by N. Sönnichsen,
last edited
Jan 17, 2019
This statistic shows the overall customer satisfaction score for the London Underground from 2004/05 to 2017/18. In the period of consideration, customer satisfaction has been increasing, amounting to 85 percent in 2017/18.
- Show sources information
- Show publisher information
- Release date
- January 2019
- Region
- United Kingdom (England)
- Survey time period
- 2004/05 to 2017/18*
- Supplementary notes
- * Financial year ending March 31.
Source
- Show sources information
- Show publisher information
- Release date
- January 2019
More information
- Region
- United Kingdom (England)
- Survey time period
- 2004/05 to 2017/18*
- Supplementary notes
- * Financial year ending March 31.
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Number of passenger journeys on the London Underground (UK) 2000-2019
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Transport for London fare revenue 2010-2019
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Passengers at King's Cross St. Pancras underground station London (UK) 2007-2017
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Statistics on "London Underground: the Tube"
- Overview
The most important statistics
- Transport for London fare revenue from 2010/11 to 2018/19, by type (in million GBP)Transport for London fare revenue 2010-2019
- Revenue from season and ordinary ticket sales on the London Underground from 2000/01 to 2018/19* (in million GBP)Revenue from ticket sales on the London Underground 2000-2019, by ticket type
- Revenue per journey from ticket sales on the London Underground from 2000/2001 to 2017/2018, shown at historical and current prices (in GBP)Revenue per journey from ticket sales on the London Underground 2000-2018
- Number of passenger journeys with and without season tickets on the London Underground (UK) from 2000/01 to 2018/19 (in millions)Number of passenger journeys on the London Underground (UK) 2000-2019
- Historical passenger kilometers on the London (UK) Underground between 1950 and 2018 (in billion kilometers)Distance travelled on the London Underground (UK) 1950-2018
- Number of journeys on the Underground network in London (UK) from December 2015 to August 2018 (in million journeys)*London Underground passenger journeys 2015-2018
- Number of rail carriages in use on the London Underground from 2000/2001 to 2017/2018Number of rail carriages on the London Underground 2000-2018
- Single journey ticket prices for the London Underground in 2019, by zone and ticket type (in GBP)London Underground: single journey ticket prices 2019, by zone and ticket type
- Stations
The most important statistics
- Busiest London Underground stations by number of passengers in London (UK) 2016-2017 (in million entries and exits)London Underground station passenger numbers 2016-2017
- Daily number of passenger entries at King's Cross St. Pancras underground station in London (UK) from 2007 to 2017, by weekday/weekend*Passengers at King's Cross St. Pancras underground station London (UK) 2007-2017
- Daily number of passengers using Waterloo underground station in London (UK) from 2007 to 2017, by weekday/weekend*Passengers at Waterloo underground station London (UK) 2007-2017
- Daily number of passenger entries at Oxford Circus underground station in London (UK) from 2007 to 2017, by weekday/weekend*Passengers at Oxford Circus underground station London (UK) 2007-2017
- Daily number of passengers entering Victoria underground station in London (UK) from 2007 to 2017, by weekday/weekend*Passengers at Victoria underground station London (UK) 2007-2017
- Service quality
The most important statistics
- Quarterly crime rate on London public transportation from 2013/2014 to 2018/19, by mode (in units per million passenger journeys)Quarterly crime rate on London public transport 2013-2019, by mode
- Number of reported crimes on the London Underground (UK) in 2013/14, 2016/17 and 2018/19, by crime typeReported crimes on the London Underground 2013/14-2018/19, by type
- Passenger satisfaction evaluation of the London Underground from 2004/05 to 2017/18Customer satisfaction evaluation London Underground 2004-2018
- Passenger satisfaction with the London Underground in 2nd quarter 2018/19, by lineCustomer satisfaction with London Underground 2018/19, by line
- Average excess time to complete a scheduled London Underground journey from 2010/11 to 2017/18 (in minutes)London Underground: average excess time to complete scheduled journeys 2010-2018
- Average scheduled and excess time to complete a London Underground journey in 2016/17, by line (in minutes)London Underground: scheduled and excess journey times 2016/17, by line
- Number of customer hours lost due to London Underground disruptions between 11 November and 8 December 2018, by line (in 1,000 hours)London Underground: lost customer hours due to disruptions 2018, by line
- Annoyances on the tube
The most important statistics
- Thinking about the London Underground, how annoying do you find others not standing for pregnant or old people?*London Underground: annoyance when seats not given up 2017
- Thinking about the London Underground, how annoying do you find people playing music on their device out loud?*London Underground: annoyance at loud music 2017
- Thinking about the London Underground, how annoying do you find people not taking off their backpack on a crowded tube?*London Underground: annoyance with backpacks 2017
- Thinking about the London Underground, how annoying do you find people manspreading?*London Underground: annoyance when users stretch out their legs 2017
- Thinking about the London Underground, how annoying do you find it if people take a while at the ticket barrier?*London Underground: annoyance when users block ticket barriers 2017
- Thinking about the London Underground, how annoying do you find people eating smelly food?*London Underground: annoyance when people eat food 2017
- Thinking about the London Underground, how annoying do you find people standing on the left on the escalators?*London Underground: annoyance when users stop on escalators 2017
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Statistics
- Passengers at Paddington underground station London (UK) 2007-2014
- Passengers at London Bridge underground station London (UK) 2007-2014
- Passengers at Leicester Square underground station London (UK) 2007-2014
- Passengers at Liverpool Street underground station London (UK) 2007-2014
- Passengers at Tottenham Court Road underground station London (UK) 2007-2014
- Passengers at Canary Wharf underground station London (UK) 2007-2014
- Passengers at Euston underground station London (UK) 2007-2014
- Passengers at Bank & Monument underground station London (UK) 2007-2014
- Passengers at Stratford underground station London (UK) 2007-2014
- Passengers at Bond Street underground station London (UK) 2007-2014
- Passengers at Piccadilly Circus underground station London (UK) 2007-2014
- Operated kilometers of the London Underground 2017/18, by line
- London Underground use frequency (UK) 2013, by age
- Concerns over ticket office closures on the London Underground (UK) 2013
- Total passengers carried on most popular domestic air travel routes Australia 2018
- Industry revenue of »repair of electrical equipment« in Belgium 2011-2023
- Manufacture of magnetic and optical media revenue in Italy 2010-2022
- National Grid Plc's sales by segment in the UK 2018
- Belgium: production value of motor vehicle & trailer manufacturers 2008-2016
Topics
Studies
Statistics on "London Underground: the Tube"
- Transport for London fare revenue from 2010/11 to 2018/19, by type (in million GBP)
- Revenue from season and ordinary ticket sales on the London Underground from 2000/01 to 2018/19* (in million GBP)
- Revenue per journey from ticket sales on the London Underground from 2000/2001 to 2017/2018, shown at historical and current prices (in GBP)
- Number of passenger journeys with and without season tickets on the London Underground (UK) from 2000/01 to 2018/19 (in millions)
- Historical passenger kilometers on the London (UK) Underground between 1950 and 2018 (in billion kilometers)
- Number of journeys on the Underground network in London (UK) from December 2015 to August 2018 (in million journeys)*
- Number of rail carriages in use on the London Underground from 2000/2001 to 2017/2018
- Single journey ticket prices for the London Underground in 2019, by zone and ticket type (in GBP)
- Oyster card and contactless payment card ticket prices for the London Underground in 2019, by zone and peak (in GBP)*
- Busiest London Underground stations by number of passengers in London (UK) 2016-2017 (in million entries and exits)
- Daily number of passenger entries at King's Cross St. Pancras underground station in London (UK) from 2007 to 2017, by weekday/weekend*
- Daily number of passengers using Waterloo underground station in London (UK) from 2007 to 2017, by weekday/weekend*
- Daily number of passenger entries at Oxford Circus underground station in London (UK) from 2007 to 2017, by weekday/weekend*
- Daily number of passengers entering Victoria underground station in London (UK) from 2007 to 2017, by weekday/weekend*
- Quarterly crime rate on London public transportation from 2013/2014 to 2018/19, by mode (in units per million passenger journeys)
- Number of reported crimes on the London Underground (UK) in 2013/14, 2016/17 and 2018/19, by crime type
- Passenger satisfaction evaluation of the London Underground from 2004/05 to 2017/18
- Passenger satisfaction with the London Underground in 2nd quarter 2018/19, by line
- Average excess time to complete a scheduled London Underground journey from 2010/11 to 2017/18 (in minutes)
- Average scheduled and excess time to complete a London Underground journey in 2016/17, by line (in minutes)
- Number of customer hours lost due to London Underground disruptions between 11 November and 8 December 2018, by line (in 1,000 hours)
- Thinking about the London Underground, how annoying do you find others not standing for pregnant or old people?*
- Thinking about the London Underground, how annoying do you find people playing music on their device out loud?*
- Thinking about the London Underground, how annoying do you find people not taking off their backpack on a crowded tube?*
- Thinking about the London Underground, how annoying do you find people manspreading?*
- Thinking about the London Underground, how annoying do you find it if people take a while at the ticket barrier?*
- Thinking about the London Underground, how annoying do you find people eating smelly food?*
- Thinking about the London Underground, how annoying do you find people standing on the left on the escalators?*
- Passenger entries at Paddington underground station in London (UK) from 2007 to 2014, by weekday/weekend
- Passenger entries at London Bridge underground station in London (UK) from 2007 to 2014, by weekday/weekend
- Passenger entries at Leicester Square underground station in London (UK) from 2007 to 2014, by weekday/weekend
- Passenger entries at Liverpool Street underground station in London (UK) from 2007 to 2014, by weekday/weekend
- Passenger entries at Tottenham Court Road underground station in London (UK) from 2007 to 2014, by weekday/weekend
- Passenger entries at Canary Wharf underground station in London (UK) from 2007 to 2014, by weekday/weekend
- Passenger entries at Euston underground station in London (UK) from 2007 to 2014, by weekday/weekend
- Passenger entries at Bank & Monument underground station in London (UK) from 2007 to 2014, by weekday/weekend
- Passenger entries at Stratford underground station in London (UK) from 2007 to 2014, by weekday/weekend
- Passenger entries at Bond Street underground station in London (UK) from 2007 to 2014, by weekday/weekend
- Passenger entries at Piccadilly Circus underground station in London (UK) from 2007 to 2014, by weekday/weekend
- Annually operated kilometers of the London Underground in the United Kingdom (UK) in 2017/18, by line (in 1,000 km)
- How often do you use the London Underground?
- To what extent would you or would you not be concerned if the tube stations on your journey no longer had manned ticket offices?
- Total passengers carried on the most popular domestic air travel routes in Australia in twelve months to September 2018 (in millions)
- Industry revenue of »repair of electrical equipment« in Belgium from 2011 to 2023 (in million U.S. Dollars)
- Manufacture of magnetic and optical media revenue in Italy from 2010 to 2022 (in million U.S. dollars)
- Sales by segment of National Grid Plc for the financial year 2018* (in million British pounds)
- Production value of the manufacture of motor vehicle, trailer and semi-trailer industry in Belgium from 2008 to 2016 (in million euros)
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