Decumulation, life & pension complaints in the UK in H1 2019, by complaint cause

The statistic presents the distribution of complaints submitted to the Financial Conduct Authority (FCA) regarding the decumulation, life and pension products in the United Kingdom (UK) in the first half of 2019, split by the reason for complaint. General administration or customer service related complaints were the main causes for turning to the FCA and constituted approximately 71 percent of all complaints reported in the first half of 2019.

Distribution of complaints regarding the decumulation, life and pension products in the United Kingdom (UK) as of first half of 2019, by cause of complaint*

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Source

Release date

October 2019

Region

United Kingdom

Survey time period

January to June 2019

Supplementary notes

* 'Decumulation' refers to the conversion of pension assets accumulated during working life into pension income to be spent during retirement.

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