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Decumulation, life and pension related customer complaints in the UK 2010-2019

The statistic presents the number of complaints to the Financial Conduct Authority (FCA) regarding the decumulation, life and pension products and services in the United Kingdom (UK) between the first half of 2010 and the first half of 2019. In H1 2019, the FCA received over 61.4 thousand customer complaints about pension and retirement-related products.

Total number of complaints regarding decumulation*, life and pensions related products in the United Kingdom (UK) from 1st half 2010 to 1st half 2019

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Release date

October 2019


United Kingdom

Survey time period

H1 2010 to H1 2019

Supplementary notes

* "Decumulation" refers to the conversion of pension assets accumulated during working life into pension income to be spent during retirement.

** Data have been updated from the previous publications due to firm resubmissions and firms changing categories.

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Statistics on "Financial complaints and compensation in the United Kingdom"

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