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Issues encountered when returning a product online in the United Kingdom in 2015

Published by Statista Research Department, Mar 3, 2015
The statistic shows the findings of a survey among customers who have returned products bought online in the United Kingdom in 2015. When asked what issues they had faced, 20 percent of the respondents stated that they found the returns policy difficult to understand.

What are some of the issues you have faced when returning a product that you purchased online?

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Source

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Release date

March 2015

Region

United Kingdom

Survey time period

March 2015

Number of respondents

568 respondents

Special properties

Among customers who have returned products bought online. Multiple answers were possible.

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