Current account switches of United Kingdom (UK) banks Q3 2019, by net gain/loss

This statistic presents the volume of bank account switching (using the new "current account switch service", CASS; offered by the Payment's Council) listed for leading United Kingdom (UK) banks by net customers gained or lost in the third quarter of 2019. Nationwide bank saw the highest net gains for customers during the third quarter of 2019 with almost 25.4 thousand.

Other banks in the ranking did not do so well, with Barclays, Halifax, and the Royal Bank of Scotland, Santander and Natwest all registering net losses in customers.

Net number of current account customers gained or lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2019

Net gain/loss
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Sources

Release date

January 2020

Region

United Kingdom

Survey time period

July 1 to September 30, 2019

Supplementary notes

This data includes personal customers, small businesses and small charities that have switched using the Current Account Switch Service and received the benefits of the Guarantee and payment redirection services.
The source added the following information " The data provided is for the third full quarter of 2019 (so for switches completing between 1 July and 30 September 2019 and is therefore three months in arrears)."

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Statistics on "Bank customer retention in the United Kingdom (UK)"

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