This statistic displays the attitudes of consumers to mail and e-mail in the United Kingdom (UK) in 2013. Among UK consumers, 83 percent thought that e-mails were easy to respond to, while only 14 percent thought the same for mail.
Ease of use of e-mail versus mail according to consumers in the United Kingdom (UK) in 2013*
* Question asked: "Thinking just about the messages you get from businesses, please tell me whether you think [statement] is most true of mail, or of email in your opinion?"
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Royal Mail. (May 1, 2014). Ease of use of e-mail versus mail according to consumers in the United Kingdom (UK) in 2013* [Graph]. In Statista. Retrieved March 16, 2025, from https://www.statista.com/statistics/418640/mail-and-e-mail-ease-of-use-uk/?__sso_cookie_checker=failed
Royal Mail. "Ease of use of e-mail versus mail according to consumers in the United Kingdom (UK) in 2013*." Chart. May 1, 2014. Statista. Accessed March 16, 2025. https://www.statista.com/statistics/418640/mail-and-e-mail-ease-of-use-uk/?__sso_cookie_checker=failed
Royal Mail. (2014). Ease of use of e-mail versus mail according to consumers in the United Kingdom (UK) in 2013*. Statista. Statista Inc.. Accessed: March 16, 2025. https://www.statista.com/statistics/418640/mail-and-e-mail-ease-of-use-uk/?__sso_cookie_checker=failed
Royal Mail. "Ease of Use of E-mail versus Mail According to Consumers in The United Kingdom (Uk) in 2013*." Statista, Statista Inc., 1 May 2014, https://www.statista.com/statistics/418640/mail-and-e-mail-ease-of-use-uk/?__sso_cookie_checker=failed
Royal Mail, Ease of use of e-mail versus mail according to consumers in the United Kingdom (UK) in 2013* Statista, https://www.statista.com/statistics/418640/mail-and-e-mail-ease-of-use-uk/?__sso_cookie_checker=failed (last visited March 16, 2025)
Ease of use of e-mail versus mail according to consumers in the United Kingdom (UK) in 2013* [Graph], Royal Mail, May 1, 2014. [Online]. Available: https://www.statista.com/statistics/418640/mail-and-e-mail-ease-of-use-uk/?__sso_cookie_checker=failed
