Initial financial complaints by product in the UK 2019 | Statista

This statistic illustrates the distribution of initial complaints to the Financial Ombudsman consumer helpline regarding the services and products offered by financial businesses in the United Kingdom (UK) from April 2018 to March 20189, broken down by the subject of complaint. It can be seen that a share of 39 percent of financial services complaints were regarding payment protection insurance (PPI) at that time.

Share of initial financial services complaints to the Financial Ombudsman in the United Kingdom (UK) in 2018-2019, by product or service

Characteristic	Share of complaints
Car and motorbike insurance	4%
Warranties, mobile cover, home cover	3%
Credit cards	3%
Mortgages	2%
Bank transfers, electronic money & banking services	2%
Household insurance	2%
Pension products	1%
Other problems	14%
Other products	3%

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Release date

May 2019

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Region

United Kingdom

Survey time period

1 April 2018 to 31 March 2019

Supplementary notes

Year end 31st of March 2019.
* Including packaged accounts.

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