Initial financial complaints to Ombudsman service in the UK 2017-2018, by product

Share of initial financial services complaints to the Financial Ombudsman in the United Kingdom (UK) in 2017-2018, by product or service

Initial financial complaints to Ombudsman service in the UK 2017-2018, by product This statistic illustrates the distribution of initial complaints to the Financial Ombudsman consumer helpline regarding the services and products offered by financial businesses in the United Kingdom (UK) from April 2017 to March 2018, broken down by the subject of complaint. It can be seen that a share of 45 percent of financial services complaints were regarding payment protection insurance (PPI) at that time.
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Share of initial financial services complaints to the Financial Ombudsman in the United Kingdom (UK) in 2017-2018, by product or service

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Share of complaints
Payment protection insurance (PPI)45%
Loans and credit11%
Current accounts*9%
Car and motorbike insurance4%
Warranties, mobile cover, home cover3%
Mortgages2%
Credit cards3%
Bank transfers, electronic money & banking services2%
Household insurance2%
Pension products1%
Other products5%
Other problems13%
Share of complaints
Payment protection insurance (PPI)45%
Loans and credit11%
Current accounts*9%
Car and motorbike insurance4%
Warranties, mobile cover, home cover3%
Mortgages2%
Credit cards3%
Bank transfers, electronic money & banking services2%
Household insurance2%
Pension products1%
Other products5%
Other problems13%
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This statistic illustrates the distribution of initial complaints to the Financial Ombudsman consumer helpline regarding the services and products offered by financial businesses in the United Kingdom (UK) from April 2017 to March 2018, broken down by the subject of complaint. It can be seen that a share of 45 percent of financial services complaints were regarding payment protection insurance (PPI) at that time.
Show more
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