Financial Ombudsman: financial services complaint cases opened in the UK 2004-2019

This statistic illustrates the total volume of new enquiries to the Financial Ombudsman that were then opened as new complaint cases regarding the financial businesses services in the United Kingdom (UK) from 2004/2005 to 2018/2019. It can be seen that the number of new financial complaint cases fluctuated during the period under observation, reaching a total of over 388 thousand new cases as of the end of March 2019.

Number of new financial complaint cases opened by the Financial Ombudsman in the United Kingdom (UK) from 2004/05 to 2018/19

Number of complaints
2018/19388,392
2017/18 339,967
2016/17 321,283
2015/16 340,899
2014/15 329,509
2013/14 512,167
2012/13 508,881
2011/12 264,375
2010/11 206,121
2009/10 163,012
2008/09 127,471
2007/08 123,089
2006/0794,392
2005/06112,923
2004/05110,963
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Source

Release date

May 2019

Region

United Kingdom

Survey time period

2004/05 to 2018/19

Supplementary notes

For financial years ended 31st of March.

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