Distribution of most complained-about financial products in the UK until March 2015

This statistic presents the distribution of most-complained about financial products to the Financial Ombudsman's consumer helpline in the United Kingdom (UK) throughout the whole period of functioning of this institution up until the end of March 2015. During the full timeframe of Financial Ombudsman Service, approximately 48 percent of all complaint cases related to the payment protection insurance (PPI), and further 11 percent to mortgage endowments.

Share of most complained-about financial products to the Financial Ombudsman in the United Kingdom (UK) since the institution setup until end of March 2015

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Source

Release date

December 2015

Region

United Kingdom

Survey time period

as of end of March 2015

Supplementary notes

Year ended 31st of March.
Financial Ombudsman Service was established in 2000 to help settle disagreements between UK-based customers and financial services businesses. The source adds further information: "Since we were set up in 2000 consumers have referred a total of 2,458,142 cases to us, of which 61 percent involved just three issues: mortgage endowments, bank and credit card charges and PPI. "

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Statistics on "Challenger banks in the United Kingdom (UK)"

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