Financial product complaints of small businesses in the UK 2017/18-2018/19

This statistic illustrates the percentage of complaints to the Financial Ombudsman filed by micro-enterprises (small businesses) regarding the financial services and products offered by the United Kingdom (UK) companies between April 2017 and March 2019. It can be seen that the share of banking complaints filed by small businesses increased overall during the period under observation, reaching a share of over three quarters (79 percent) of all financial services complaints as of 2018/19.

Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by product

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Release date

May 2019


United Kingdom

Survey time period

April 2017 to March 2019

Special properties

Small businesses*

Supplementary notes

* The source adds further information: "Small businesses are considered by European Union to be micro-enterprises with annual turnovers of up to two million euros and fewer than ten employees."
** The percentage was less than one.
Year ending 31st of March.

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