Financial product complaints of small businesses in the UK 2016/17-2017/18

Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by product

Financial product complaints of small businesses in the UK 2016/17-2017/18 This statistic illustrates the percentage of complaints to the Financial Ombudsman filed by micro-enterprises (small businesses) regarding the financial services and products offered by the United Kingdom (UK) companies between April 2016 and March 2018. It can be seen that the share of banking complaints filed by small businesses increased overall during the period under observation, reaching a share of over three quarters (78 percent) of all financial services complaints as of 2017/18.
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Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by product

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2016/172017/18
Banking complaints75%78%
Insurance complaints (excluding PPI)17%17%
Investment complaints6%2%
Payment protection insurance (PPI)2%3%
Pensions1%1%
2016/172017/18
Banking complaints75%78%
Insurance complaints (excluding PPI)17%17%
Investment complaints6%2%
Payment protection insurance (PPI)2%3%
Pensions1%1%
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This statistic illustrates the percentage of complaints to the Financial Ombudsman filed by micro-enterprises (small businesses) regarding the financial services and products offered by the United Kingdom (UK) companies between April 2016 and March 2018. It can be seen that the share of banking complaints filed by small businesses increased overall during the period under observation, reaching a share of over three quarters (78 percent) of all financial services complaints as of 2017/18.
Show more
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